Deja Romero
Highland,CA
Summary
Personable customer service provider possessesing excellent organizational, problem-solving, and communication skills. Enthusiastic and motivated team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Popeyes® Louisana Kitchen
10.2019 - 08.2021
- Greeted guests pleasantly and answered menu questions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Take-Out Server
BJ's Restaurant & Brewhouse
09.2021 - 07.2022
- Provided efficient and kind assistance over the telephone
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Answered customer questions about hours, seating, and menu information.
- Trained new take-out servers on customer service best practices and restaurant policies to maintain high standards of service.
Barista/Barista Trainer
Starbuck Coffee
08.2022 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Operations Associate
BevMo
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Citrus Valley High School
Redlands, CA06.2019
Skills
- Reliable
- Customer Assistance
- Positive work-group collaboration
- Attentive
- Ability to multitask
- Personable
Timeline
Operations Associate
BevMo
04.2023 - Current
Barista/Barista Trainer
Starbuck Coffee
08.2022 - 02.2023
Take-Out Server
BJ's Restaurant & Brewhouse
09.2021 - 07.2022
Restaurant Team Member
Popeyes® Louisana Kitchen
10.2019 - 08.2021
High School Diploma -
Citrus Valley High School