Deja Shivers
Los Angeles,CA
Summary
Experienced and detail-oriented employee with a strong background in account executive roles and exceptional interpersonal skills. Dedicated to providing top-notch client service, I thrive in managing relationships with multiple clients and vendors. Skilled in collaborating across various teams to deliver value-driven solutions. Known for my proactive approach and adaptability in handling diverse work responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Executive, Brand Experiences
CSM Sport & Entertainment
04.2023 - Current
- Assisted with planning and producing highly effective experiential marketing events for various well-known brands.
- Ensured the confidentiality of proprietary information by overseeing the management of business processes, customer lists, and marketing plans during the initial stages of event planning.
- Coordinated with marketing team to drive messaging and promote current campaigns.
- Responded to client inquiries in a timely manner via phone, email, or chat.
- Provided personable service to improve customer service ratings.
- Presented effectively during client-facing meetings and ensured that team deadlines were met before the commencement of the event.
- Collaborated with team members to maximize productivity and efficiency.
- Interviewed potential candidates to determine eligibility for CSM Summer and Winter work programs.
Account Coordinator, Brand Experiences
CSM Sport & Entertainment
05.2022 - Current
- Managed client relationships by providing timely responses to inquiries.
- Communicated and coordinated orders professionally and promptly, problem-solved client inquiries and concerns and consistently solidified client and vendor relations.
- Interacted closely with team members by asking appropriate open-ended questions to better understand needs and requirements.
- Demonstrated flexibility to work per client requirements.
- Managed staff, overseeing their training and development to ensure preparedness for onsite events.
- Negotiated contracts with vendors and suppliers to obtain best prices.
- Prepared weekly reports summarizing program activity data for review by management.
Music Editorial Intern
THE UNDERGROUND UNDERDOGS
01.2022 - 05.2022
- Assisted in playlist curation for the official "Unleashed" Underground Underdogs playlist online
- Pitched artists to be featured on UU blog page.
Virtual Event Coordinator
Slay Sonics
08.2021 - 01.2022
- Communicated event timelines to Slay Sonic Discord community members for on-time event execution
- Emcee'd & played a variety of music during Slay Sonic's "New Music Friday" event with broad stylistic range and improvisational flexibility
- Created highlights and blog posts for the Slay Sonics website that features upcoming artists and the latest releases in music
- Co-Hosted weekly Clubhouse events to engage members of the Slay Sonics Music Community and generate buzz to grow our followings on a variety of social media platforms.
Social Media Marketing Intern
SAS Movie Studio
07.2021 - 08.2021
- Creating fresh and interactive content for the company website and curating content for the company's social media pages
- Focused on growing social media presence through engaging content, and using data and consumer insights to guide process
- Wrote and edited weekly blogs to post on company website and various social media channels
- Arranged and held casting interviews and auditions with actors, hair, makeup and SFX artists to identify best fit for each role.
Student Administrative Assistant
Norco College
10.2019 - 06.2020
- Provided administrative assistance by promptly returning phone calls, answering emails and putting together mail distribution lists
- Maintained contact on behalf of the Veteran's Center with prospective and current veteran students through phone calls and emails
- Organized and maintained filing and document management systems by coordinating, archiving and purging necessary files
- Tracked and submitted employee timesheets to accounting department for payroll processing.
Education
Bachelor of Arts - BA - Sociology and Anthropology, Music Technology
California State University San Marcos
01.2023
Associate of Arts and Sciences - AAS - Psychology
Norco College
01.2020
Skills
- Problem Solving
- Communication
- Leadership
- Creative Direction
- Project Management
- Administrative Assistance
- Marketing
- Customer Service
- Account Servicing
- Negotiation Skills
- Financial Reporting
- Written and Verbal Communication
Affiliations
- Emceeing/ DJ
- Dancing
- Rollerskating
- Hiking
Certification
- Took on management role for the Coca-Cola, MLS & Soccer Multicultural Engagement Program
- Experiential lead for Remitly x LAFC Fan Fest Activations
- Hospitality Specialist for Skinceuticals 2023 Oscars Event
- Handled account management responsibilities for the 2023 Byrdie Beauty Lab event in SOHO, NYC
References
References available upon request.
Timeline
Account Executive, Brand Experiences
CSM Sport & Entertainment
04.2023 - Current
Account Coordinator, Brand Experiences
CSM Sport & Entertainment
05.2022 - Current
Music Editorial Intern
THE UNDERGROUND UNDERDOGS
01.2022 - 05.2022
Virtual Event Coordinator
Slay Sonics
08.2021 - 01.2022
Social Media Marketing Intern
SAS Movie Studio
07.2021 - 08.2021
Student Administrative Assistant
Norco College
10.2019 - 06.2020
Bachelor of Arts - BA - Sociology and Anthropology, Music Technology
California State University San Marcos
Associate of Arts and Sciences - AAS - Psychology
Norco College
- Took on management role for the Coca-Cola, MLS & Soccer Multicultural Engagement Program
- Experiential lead for Remitly x LAFC Fan Fest Activations
- Hospitality Specialist for Skinceuticals 2023 Oscars Event
- Handled account management responsibilities for the 2023 Byrdie Beauty Lab event in SOHO, NYC
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