Deja Townes
Phoenix,AZ
Summary
Clerical professional with 10 years of experience inputting data, processing medical claims and appeals, accounts receivable and customer service. Certified in Microsoft Office Suite, Salesforce, 10-Key and 65WPM typing speed. Productive individual and critical thinker with excellent problem-solving skills.
Overview
12
12
years of professional experience
Work History
Revenue Cycle Coordinator
Res Care
06.2022 - 04.2024
- Tracked insurance claims and collected supporting documentation
- Verified EOB’s for accurate posting and work aging accounts.
- Created month end reports and invoices explaining charges.
Grievance Appeals Specialist
Advanced Reimbursement Solutions
02.2019 - 06.2022
- Analyzed member and provider appeals.
- Prepared response letters for outgoing mail
- Completed data entry, calls to provider’s offices, and claims research.
- Managed documents including copying, faxing and scanning incoming mail.
Data Entry Clerk
Terminix
05.2014 - 02.2019
- Researched information from multiple sources.
- Accurately entered data into spreadsheets and database.
- Ensured completeness and reconciled inconsistencies.
- Maintained files and transfered data from paper format.
Reservations Agent
Uhaul Moving And Storage
04.2012 - 05.2014
- Handled inbound calls to assist customers with their travel reservations.
- Provided exceptional customer service by addressing inquiries and offering solutions.
- Utilized upselling of additional services or upgrades.
- Detailed records of customer interactions
Education
Bachelor Of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ06.2028
Skills
- 10-Key (14,000 KPH)
- Database Management
- Attention to detail
- Salesforce
- Medical claims and billing
- HIPAA
- Multitasking
- Organization
- Verbal and Written Communication
- Microsoft Office Suite (Word, Excel, SharePoint, Outlook, Teams)
Timeline
Revenue Cycle Coordinator
Res Care
06.2022 - 04.2024
Grievance Appeals Specialist
Advanced Reimbursement Solutions
02.2019 - 06.2022
Data Entry Clerk
Terminix
05.2014 - 02.2019
Reservations Agent
Uhaul Moving And Storage
04.2012 - 05.2014
Bachelor Of Science - Forensic Psychology
Grand Canyon University
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