Deja West
Houston,United States
Summary
Service-oriented Customer Support Representative with 10+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
VSP Vision
01.2023 - Current
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Understands and explains policy, coverage, billing and eligibility provisions related to individual customer circumstances
- Managed over 90 customers per day with positive attitude and focus on customer satisfaction
- Assist customers with billing, insurance and charge questions to ensure high level of customer satisfaction.
- Educated clients on the intricacies of their vision insurance policies, empowering them to make informed decisions.
Customer Service Representative
Maximus
10.2022 - 02.2023
- Developed and changed data processing methods for customers as needed using available tools
- Entered data about patient charges, adjustments, insurance claims and payments
- Completion of client data inquiries as requested by project management
- Knowledge of community resources and ability to connect families to services
- Attention to detail and ability to balance multiple simultaneous responsibilities
- Monitored data entry processes and worked to improve efficiency and performance.
Environmental Services Specialist
Houston Methodist
04.2021 - 01.2023
- Monitor and maintain housekeeping supplies
- Observe and report any potential safety hazards
- Adhere to safety and hygiene guidelines and OSHA standards
- Deal with reasonable complaints/requests with professionalism and patience
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Recovery Specialist
SSTAR
06.2019 - 02.2021
- Acquired patient temperature, pulse, blood pressure and other vital signs to detect deviations from normal vitals
- Handled all day-to-day tasks required to ensure the patient safety and progression through the program
- Assisted with patient intake/discharges, family facilitation, and drug testing
- Supported patients in personal goal setting
- Transported patients to procedure areas for prescribed testing.
Customer Service Representative
TridentCare
07.2017 - 04.2019
- Document lab results into the company's DDF system
- Entering patient personal and insurance information into company's TCC database
- Maintained complete and accurate records
- Worked closely with nurses to resolve routine matters related to patient testing and result reporting.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Nimitz High School
Houston, TX06.2014
Skills
- Customer Service Excellence
- Providing Feedback
- Data Management
- Data Entry
- Call Center Customer Service
- Insurance Eligibility
- Dental Insurance
- Vision Insurance
Accomplishments
- CSR of the year finalist - Issued by SQM May 2024
Awards
Certificate of Recognition - Maximus Jan 2023 In recognition of my outstanding contribution to the FEMA project.
World Class Certified Customer Service Representative - Issued by SQM May 2024 : Customer service representative award for Agents who have had a minimum of 25 surveys with 100% first call resolutions and 5 star surveys taken by callers.
Timeline
Customer Support Representative
VSP Vision
01.2023 - Current
Customer Service Representative
Maximus
10.2022 - 02.2023
Environmental Services Specialist
Houston Methodist
04.2021 - 01.2023
Recovery Specialist
SSTAR
06.2019 - 02.2021
Customer Service Representative
TridentCare
07.2017 - 04.2019
High School Diploma -
Nimitz High School
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