Dejah Fitts
Colorado Springs,CO
Summary
Efficiently supports program operations through strong document management and resource coordination skills. Maximizes service outreach and promotes efficiency by addressing needs and resolving concerns. Builds relationships and plans effectively. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child & Youth Program Assistant
US Department Of The Army
Fort Carson, CO
03.2019 - Current
- Serves as a Child and Youth Program Assistant in a Child and Youth Services program and maintains control of and accounts for whereabouts and safety of children and youth
- Plans, coordinates, and conducts activities that meet the physical, social, emotional, and cognitive needs for program participants based on the group and individual children and youth
- Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults
- Prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements
- Maintains program participation data and complete daily report
Home Health Aide
Consumer Directed Attendant Support Services
Colorado Springs, CO
01.2017 - 08.2019
- Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
- Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands
- General Healthcare: overseeing medication and prescriptions usage, appointment reminders, and administering medicine
- Mobility aid: help with getting in and out of a wheelchair, car, shower
- Personal supervision: providing constant companionship and general supervision
- Transportation: driving to and from activities, appointments, running errands, and help getting out of wheelchair-accessible vehicle
- Emotional Support: being a stable companion and supporter in all matters personal, health-related, and emotional
- Care for the elderly: orienting or grounding someone with Alzheimer's disease or dementia, relaying information from a doctor to family members
- Back-up care (or respite) services: providing other caregivers a break
- Home organization: help with organizing, packing, or cleaning for a trip, or general house care and cleaning
- Health monitoring: following a care plan, and noticing any changes in the individual’s health, recording and reporting and differences
Child Care Provider
Colorado Child Care Assistance Program
Colorado Springs, CO
04.2017 - 04.2019
- Supervise and monitor the safety of children in care
- Prepare meals and organize mealtimes and snacks for children
- Help children keep good hygiene
- Change the diapers of infants and toddlers
- Organize activities or implement a curriculum that allows children to learn about the world and explore interests
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Watch for emotional or developmental problems in children and bringing the problems to the attention of parents
- Keep records of children’s progress, routines, and interests
- Care for children in own home during traditional work hours
Custodian
The Retired Enlisted Association: Chapter One
Colorado Springs, CO
05.2015 - 09.2015
- Swept, dusted, mopped, scrubbed, washed, vacuumed, waxed furniture, and polished building floors, walls, woodwork, windows, furniture, equipment, and hardware
- Ensured spaces were prepared for the next day by taking out the trash, tidying furniture and dusting surfaces
- Cleaned and sanitized laboratories, and washrooms
- Keeps washrooms supplied with tissue, paper towels, and soap
- Performed sanitary inspections in designated areas for purposes of infection control
- Shoveled snow from sidewalks, lifted heavy items, moved chairs, moved tables, etc
- Ordered and distributed custodial supplies; maintained inventory
- Reported major damages and oversaw repairs
- Maintained outer premises by watering plants, mowing lawn, leaning entrances, and picking up trash
- Utilized insecticides to prevent infestation by dangerous pests
- Performed maintenance and minor repairs (replacing broken switched, fixing door handles, minor leaks, etc.)
Call Center Representative
Luce Research LLC
Colorado Springs
04.2014 - 10.2014
- Determined requirements by working with customers
- Answered inquiries by clarifying desired information, researching, finding, and providing information
- Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfilled requests by clarifying desired information; completing transactions; forwarding requests
- Maintained call center database by entering information
- Kept equipment operational by following established procedures, reporting malfunctions
- Updated job knowledge by taking part in educational opportunities
- Enhanced organization reputation by accepting ownership for carrying out new and different requests; exploring opportunities to add value to job accomplishments
- Managed substantial amounts of inbound and outbound calls on time
- Followed call center 'scripts' when handling different topics
Education
Phlebotomy Technician -
Pikes Peak Community College
CODementia Program -
Interim HealthCare
COSkills
- Effective customer communication
- Time Management
- Data Entry
- Activity Coordination
- Complaint resolution
- Writing and verbal communication
Certification
- CPR & First Aid
Timeline
Child & Youth Program Assistant
US Department Of The Army
03.2019 - Current
Child Care Provider
Colorado Child Care Assistance Program
04.2017 - 04.2019
Home Health Aide
Consumer Directed Attendant Support Services
01.2017 - 08.2019
Custodian
The Retired Enlisted Association: Chapter One
05.2015 - 09.2015
Call Center Representative
Luce Research LLC
04.2014 - 10.2014
Phlebotomy Technician -
Pikes Peak Community College
Dementia Program -
Interim HealthCare
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