Dejah Mitchell
Norfolk,VA
Summary
Dynamic Information Systems Technician with the United States Navy, adept at optimizing network efficiency and enhancing end-user satisfaction. Proven track record in troubleshooting complex issues and implementing security protocols. Skilled in crisis management and problem-solving, ensuring minimal disruption during critical software updates and safeguarding sensitive data.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Military Training Instructor
United States Navy, SCSTC DET MIDLANT
10.2022 - Current
- Established clear expectations among trainees from day one, setting the stage for a successful training experience and long-term success in their military career.
- Implemented strict adherence to safety protocols throughout all aspects of training, minimizing risk while maximizing learning opportunities.
- Evaluated trainee progress regularly, providing constructive feedback and tailored instruction to ensure mastery of critical skills.
- Delivered clear instruction in weapons handling and marksmanship fundamentals, leading to enhanced accuracy in live-fire exercises.
- Enhanced trainee performance by incorporating hands-on exercises and real-world scenarios into training sessions.
- Assisted in the development of comprehensive training programs, resulting in improved trainee skill sets and overall capabilities.
- Served as a subject matter expert for military training curriculum, providing input on content and delivery methods for maximum impact.
- Streamlined administrative processes related to course scheduling, resource allocation, and personnel assignments for greater efficiency within the organization.
- Cultivated a culture of accountability and excellence within the unit by emphasizing the importance of individual responsibility and professionalism at all times.
- Conducted regular after-action reviews following training exercises, identifying areas for improvement and implementing changes accordingly.
- Mentored junior instructors, sharing best practices and techniques for more effective teaching methods.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
Information Systems Technician
United States Navy, USS McFaul
08.2018 - 09.2022
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Compiled and accurately entered data for each customer encounter to record in system.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and maintained thorough knowledge of company departments and compliance programs.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Implemented security policies and distributed updates to end users.
- Bolstered cybersecurity defenses with the implementation of advanced threat detection systems and protocols.
- Safeguarded sensitive company data with robust backup strategies and disaster recovery plans in place.
- Reduced downtime during system upgrades by successfully planning and executing seamless migrations.
- Enhanced data security by conducting regular vulnerability assessments and applying necessary patches.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
Communications Watch Officer
United States Navy, USS McFaul
08.2018 - 09.2022
- Mentored junior staff members on best practices for effective communication during high-stress incidents, improving overall team performance levels.
- Monitored emergency communication channels for timely response and accurate resource allocation.
- Enhanced team communication by implementing efficient information-sharing protocols.
- Coordinated multi-agency responses during emergencies, facilitating effective cooperation and successful resolution.
- Created contingency plans to address unexpected tactical scenarios.
- Executed tactical operations with accuracy and control.
- Communicated with command centers to develop and execute tactical plans.
- Devised and implemented battle plans to achieve tactical objectives.
- Integrated intelligence activities into other military operations, plans and programs.
- Handled administrative requirements, maintained records and submitted operational reports.
- Prepared detailed briefings for upper-level management on current issues impacting organizational operations and communications strategies.
- Optimized communication flow with improved reporting processes, resulting in streamlined decisionmaking.
- Led routine drills simulating emergency scenarios to evaluate response times, exposing areas needing improvement and refining team coordination skills.
- Provided clear and concise reports to senior management, enabling informed decision-making during critical events.
- Managed crisis situations professionally, ensuring timely dissemination of critical information to relevant parties.
- Adapted swiftly to changing circumstances, updating communication protocols as needed to maintain seamless and efficient information flow during crisis events.
- Maintained high levels of confidentiality while handling sensitive information to protect operational integrity.
- Streamlined workflow processes for increased efficiency in managing high-pressure situations with limited resources.
Information Technology Support Specialist
United States Navy, Naval Network Warfare Command
03.2015 - 04.2018
- Maintained high availability of mission-critical systems by proactively identifying potential bottlenecks or weaknesses in the existing infrastructure.
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
- Used ticketing systems to manage and process support actions and requests.
- Generated reports to track performance and analyze trends.
- Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.
- Optimized resource utilization by conducting regular audits of hardware inventory and software usage.
Education
Associate of Science - General Studies
Tidewater Community College
Norfolk, VA05-2025
No Degree - Information And Communication Technology
Information Systems Technician "A" School
Pensacola, FL03-2015
Skills
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network troubleshooting
- IT documentation
- Equipment setup
- Troubleshooting
- Incident management
- Equipment maintenance
- Hardware maintenance
- VoIP systems
- Software updates
- Inventory oversight
- Systems administration
- End-user training
- Patch management
- Software management
- Server management
- Network administration
- Mobile device management
- System administration
- Crisis management
- Internal communications
- External communications
- Interagency coordination
- Operational oversight
- Discipline and focus
- Teamwork and loyalty
- Problem-solving
- Military operations
- Attention to detail
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Organizational skills
Certification
Security +
Network +
A +
Timeline
Military Training Instructor
United States Navy, SCSTC DET MIDLANT
10.2022 - Current
Information Systems Technician
United States Navy, USS McFaul
08.2018 - 09.2022
Communications Watch Officer
United States Navy, USS McFaul
08.2018 - 09.2022
Information Technology Support Specialist
United States Navy, Naval Network Warfare Command
03.2015 - 04.2018
Associate of Science - General Studies
Tidewater Community College
No Degree - Information And Communication Technology
Information Systems Technician "A" School
Similar Profiles
Samual ObergSamual Oberg
Logistics Management Specialist - 0346 - Scheduler at United States Navy, SCSTC LTF PacificLogistics Management Specialist - 0346 - Scheduler at United States Navy, SCSTC LTF Pacific
TENIKA SCOTTTENIKA SCOTT
Leading Petty Officer at United Stated Navy - FRCSE DET MAYPORTLeading Petty Officer at United Stated Navy - FRCSE DET MAYPORT
Donté WallerDonté Waller
Deputy Team Lead Financial Management Analyst I (Civilian) at United States Department of the Navy Department of the Navy (DON) – United States Defense Agency Financial Management Operations (FMO) DivisionDeputy Team Lead Financial Management Analyst I (Civilian) at United States Department of the Navy Department of the Navy (DON) – United States Defense Agency Financial Management Operations (FMO) Division