De'Jahanna Rhodes
Falling Waters,WV
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Bowen Consulting Group
, WV
10.2024 - Current
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Offered additional products or services to enhance customer experience.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Navigated through computer systems to review information and respond appropriately to callers.
- Attended regular training sessions on updates and changes within the industry or organization.
Assistant Manager
Sally's Beauty Supply
Martinsburg, WV
06.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Call Center Representative
Central Outreach Wellness Center
Pittsburg , PA
11.2021 - 03.2022
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Service and Food Champion
Taco Bell
Spring Mills , WV
03.2019 - 10.2020
- Promoted food items, beverages and desserts to increase sales.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Operated cash registers accurately and efficiently to process customer transactions.
- Assisted with food preparation tasks such as cutting vegetables or making sandwiches.
- Verified that prepared food met quality standards before serving it to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Kept customer and food preparation areas clean and well-organized.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Assembler
Xerxes
Williamsport , MD
01.2020 - 06.2020
- Align components for proper fit and adjust as necessary during the assembly process.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Inspected, tested, and adjusted completed units to ensure that units meet specifications, tolerances, and customer order requirements.
- Inspect finished products for defects and conformance to customer requirements.
- Collaborated with a team to meet or exceed production targets.
Education
High School Diploma -
Spring Mills High School
Spring Mills, WV06-2019
Some College (No Degree) - Liberal Arts
Blueridge Community College
Martinsburg, WVSkills
- Complaint resolution
- Call logging
- Call center operations
- Resolving issues
- Database research
- Customer service optimization
- Training experience
- Verbal and written communication
- Sales expertise
- Technical troubleshooting
- Problem-solving skills
- Inbound phone calls
- Documentation and reporting
- Customer service
- Technical support
- Customer support
- Data entry
- Logging call information
- Calm disposition
- Building rapport
- Data gathering
- Payment processing
- Communicating with clients
- Professional phone voice
Timeline
Call Center Representative
Bowen Consulting Group
10.2024 - Current
Assistant Manager
Sally's Beauty Supply
06.2022 - Current
Call Center Representative
Central Outreach Wellness Center
11.2021 - 03.2022
Assembler
Xerxes
01.2020 - 06.2020
Service and Food Champion
Taco Bell
03.2019 - 10.2020
High School Diploma -
Spring Mills High School
Some College (No Degree) - Liberal Arts
Blueridge Community College