Dejamebra Perry
Summary
Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.
Overview
8
8
years of professional experience
Work History
Live Chat Agent
Transworld System Inc
06.2023 - 03.2024
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Customer Service Representative
Faneuil
01.2020 - 06.2023
- Manage inbound and outbound customer calls in a timely manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly.
Retail Sales Associate
Macy's Department Store
09.2019 - 01.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Built rapport through conversation and honest recommendations.
Arcade Attendant
Andretti Indoor Karting & Games
08.2018 - 05.2019
- Observe, instruct and monitor guests for safety and guideline adherence.
- Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
Cashier/Cook
Little Caesars
02.2017 - 05.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cashier/Cook
Dairy Queen Grill & Chill
04.2016 - 12.2016
- Measured and mixed ingredients according to precise recipes for best results.
- Monitored food quality and presentation to maintain high standards.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
South Cobb High School
Austell, GA12.2017
Skills
- Quick Typing
- Conflict Resolution
- Computer Proficiency
- Stocking and Receiving
- Data Collection
Timeline
Live Chat Agent
Transworld System Inc
06.2023 - 03.2024
Customer Service Representative
Faneuil
01.2020 - 06.2023
Retail Sales Associate
Macy's Department Store
09.2019 - 01.2020
Arcade Attendant
Andretti Indoor Karting & Games
08.2018 - 05.2019
Cashier/Cook
Little Caesars
02.2017 - 05.2017
Cashier/Cook
Dairy Queen Grill & Chill
04.2016 - 12.2016
High School Diploma -
South Cobb High School
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