Summary
Overview
Work History
Education
Skills
Timeline
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Yonatan Assefa

Herndon,VA

Summary

Customer service professional well-versed in online customer support, ready to enhance customer experience through efficient live chat interactions. Proven ability to handle multiple conversations simultaneously while maintaining high standard of service. Known for strong teamwork and adaptability in dynamic environments, ensuring seamless service delivery.

Overview

5
5
years of professional experience

Work History

Live Chat Agent

Samsung Electronics
05.2022 - Current
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Developed exemplary writing skills through continued correspondence with upwards of [Number] customers per day.

Security Officer

Securitas
03.2020 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Bachelor of Science - CyberSecurity

Old Dominion University
Norfolk, VA
05-2025

High School Diploma -

Westfield
Chantilly, VA
06-2021

Skills

  • Customer services
  • Quick typing
  • Writing skills
  • Customer engagement
  • Problem-solving abilities
  • Call center experience
  • Remote technical support

Timeline

Live Chat Agent

Samsung Electronics
05.2022 - Current

Security Officer

Securitas
03.2020 - Current

Bachelor of Science - CyberSecurity

Old Dominion University

High School Diploma -

Westfield

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Yonatan Assefa