Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Jennifer Pompilus

Jennifer Pompilus

Wordsmith: Crafting Compelling Articles For Diverse Audiences”
Queens,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Live Chat Agent

Online Tech
Houston, TX
07.2022 - 07.2023
  • Handled inbound customer chat conversations from various websites.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Cross-trained and provided backup support for organizational leadership.

Writing Intern

Freelance-writers
Newark, NJ
04.2021 - 06.2022
  • Organized material to research and complete writing tasks.
  • Completed thorough research into assigned topics.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Developed and pitched story ideas to editors.
  • Completed accurate and polished formatting in line with publishing standards prior to submission.
  • Researched and wrote original content for case studies, emails and newsletters.

Rhyme Engineer

Freelancers Union
Newark, NY
06.2018 - 07.2018
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
  • Prepared action plans for problematic processes and assets.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Illustrated potential obstacles when conducting site assessments for planned projects.
  • Developed work plans for various personnel roles based on strengths and talents.
  • Developed planning criteria for integrating and enabling new technologies.

Education

Iowa Writers’ Workshop - Comprehensive Journey

"Student Learning Institute", Iowa, LA
01.2017 - 06.2019

Skills

Training and mentoring

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Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Timeline

Live Chat Agent - Online Tech
07.2022 - 07.2023
Writing Intern - Freelance-writers
04.2021 - 06.2022
Rhyme Engineer - Freelancers Union
06.2018 - 07.2018
"Student Learning Institute" - Iowa Writers’ Workshop, Comprehensive Journey
01.2017 - 06.2019

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Jennifer PompilusWordsmith: Crafting Compelling Articles For Diverse Audiences”