Jennifer Pompilus
Wordsmith: Crafting Compelling Articles For Diverse Audiences”
Queens,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Live Chat Agent
Online Tech
Houston, TX
07.2022 - 07.2023
- Handled inbound customer chat conversations from various websites.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and provided backup support for organizational leadership.
Writing Intern
Freelance-writers
Newark, NJ
04.2021 - 06.2022
- Organized material to research and complete writing tasks.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Developed and pitched story ideas to editors.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Researched and wrote original content for case studies, emails and newsletters.
Rhyme Engineer
Freelancers Union
Newark, NY
06.2018 - 07.2018
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Prepared action plans for problematic processes and assets.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Illustrated potential obstacles when conducting site assessments for planned projects.
- Developed work plans for various personnel roles based on strengths and talents.
- Developed planning criteria for integrating and enabling new technologies.
Education
Iowa Writers’ Workshop - Comprehensive Journey
01.2017 - 06.2019
Skills
Training and mentoring
Telephone etiquette
Corporate branding initiatives
Special projects
Customer services
Documentation and reporting
Writing skills
Customer engagement
Relationship building
Training development aptitude
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Live Chat Agent - Online Tech
07.2022 - 07.2023
Writing Intern - Freelance-writers
04.2021 - 06.2022
Rhyme Engineer - Freelancers Union
06.2018 - 07.2018
"Student Learning Institute" - Iowa Writers’ Workshop, Comprehensive Journey
01.2017 - 06.2019