Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dejan Kacevski

Lodi,NJ

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

4
4
years of professional experience

Work History

Floor Supervisor

Ventanas at the Modern
05.2023 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Evaluated work of 15 floor employees to improve performance.

Floor Supervisor

Del Porto Ristorante
11.2023 - 04.2024
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.

Server

Ventanas Restaurant and Lounge
02.2022 - 05.2023
  • Maintaining good workflow, creating positive guest relations
  • Presenting the menu to guests, introducing specials of the day not on the menu
  • Carefully taking their order, following special requests, asking for food allergies / dietary restrictions
  • Coordinate with the kitchen.

Bar Supervisor

Lt Bar & Grill
11.2020 - 02.2022
  • Training new Bartenders and floor staff on guest expectations, safety procedures, food handling and restaurant protocols
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Education

College -

Business Academy Smilevsky (Business Management)
Bitola, N. Macedonia
01.2016

High School Diploma - undefined

Gymnasium “Josip Broz Tito”
Bitola, N. Macedonia
01.2013

Skills

  • Hardworking and reliable; communicate problems through proper company channels
  • Complete assignments efficiently under pressure; work well independently and as a team player
  • Trained in liquor, wine and food service
  • Extremely strong organizational skills
  • Strong communication and networking skills

Timeline

Floor Supervisor

Del Porto Ristorante
11.2023 - 04.2024

Floor Supervisor

Ventanas at the Modern
05.2023 - Current

Server

Ventanas Restaurant and Lounge
02.2022 - 05.2023

Bar Supervisor

Lt Bar & Grill
11.2020 - 02.2022

College -

Business Academy Smilevsky (Business Management)

High School Diploma - undefined

Gymnasium “Josip Broz Tito”

Similar Profiles

CREATE PROFILE
Dejan Kacevski