Summary
Overview
Work History
Education
Skills
Timeline
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DeJanae Johnson

Cleveland,OH

Summary

Dynamic paraprofessional with a proven track record at Cleveland Metropolitan School District, excelling in behavior management and effective communication. Skilled in fostering positive relationships and delivering personalized support, enhancing student engagement and social-emotional development. Adept at documentation and maintaining a calm demeanor, ensuring a safe and productive learning environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Paraprofessional

Cleveland Metropolitan School District
11.2013 - Current
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Promoted social-emotional development through the implementation of character education lessons and conflict resolution strategies.
  • Reported on student progress, behavior, and social skills to parents.
  • Enforced rules and instructions to maintain discipline.

Dental Receptionist

Dr. Roderick H. Adams DDS
06.2006 - 08.2013
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.

Education

Associate of Arts - Teacher Education

Eastern Gateway Community College
Steubenville, OH
06-2022

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Calm and patient demeanor
  • CPR and first aid
  • Teacher assistance
  • Classroom management
  • Computer skills
  • Documentation
  • Relationship building
  • Life skills training
  • Verbal and written communication

Timeline

Paraprofessional

Cleveland Metropolitan School District
11.2013 - Current

Dental Receptionist

Dr. Roderick H. Adams DDS
06.2006 - 08.2013

Associate of Arts - Teacher Education

Eastern Gateway Community College

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DeJanae Johnson