DEJANEIRA SANDERS
New Orleans,LA
Summary
Experienced professional with strong background in customer service, insurance administration, childcare, education, and public safety. Communicates effectively with diverse groups, handles responsibilities independently, keeps records accurate, and supports positive, organized environments. Reliable and focused on quality service for customers, students, families, and coworkers.
Professional with background in leadership and operational excellence, prepared to guide strategic initiatives and improve processes. Brings team alignment, consistent follow-through, and adaptability to changing demands. Applies project management, strategic planning, stakeholder communication, problem-solving, and proactive support to help organizational goals stay on track.
Overview
1
1
Language
30
30
years of professional experience
Work History
Assistant Director
Sanders Smart Start Daycare
New Orleans, LA
07.2005 - 10.2026
- Supported the director with daily daycare operations and staff coordination.
- Helped maintain a safe, organized, and positive environment for children.
- Communicated with families and staff regarding daily activities and childcare needs.
Remote Customer Support Specialist
BrightPath Digital Solutions
New Orleans, LA
12.2023 - 07.2026
- Provided professional remote customer support through phone and digital communication.
- Responded to customer questions and resolved routine issues while maintaining service quality.
- Managed multiple requests independently and maintained accurate customer records.
Remote Customer Service Representative
Sunoco
New Orleans, LA
04.2022 - 09.2025
- Resolved customer complaints and inquiries promptly while maintaining customer satisfaction.
- Used strong communication skills to build positive customer relationships.
- Followed company policies and procedures while managing multiple customer requests.
Remote Insurance Service Representative
Melina Healthcare
New Orleans, LA
09.2021 - 01.2023
- Provided professional remote service and responded to insurance-related customer questions.
- Communicated clearly with customers and documented information accurately.
- Protected customer information and followed company procedures.
- Collaborated with team members to streamline claims processing and improve customer service efficiency.
- Managed customer inquiries, providing accurate information on insurance policies and coverage options.
Remote Customer Service Representative
Brightway Path Technology
New Orleans, LA
05.2017 - 08.2021
- Provided customer support remotely through phone and digital communication.
- Resolved customer questions and routine issues while maintaining professional service.
- Managed multiple requests independently and maintained accurate records.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Remote Customer Service Representative
Toys R Us Co.
New Orleans, LA
05.2011 - 03.2017
- Assisted customers with questions, concerns, orders, and general service needs.
- Provided friendly and professional customer service in a remote setting.
- Maintained accuracy while handling multiple customer requests.
Police Officer
New Orleans Police Department (NOPD)
New Orleans
01.2002 - 01.2004
- Performed public safety and community service responsibilities.
- Responded professionally to situations requiring attention and communication.
- Worked with the public while following department procedures and policies.
Toddler Class Instructor
Sanders Smart Start Daycare
New Orleans, LA
01.1997 - 01.2002
- Provided daily care, supervision, and age-appropriate learning activities for toddlers.
- Maintained a safe and supportive classroom environment.
- Communicated with families and staff about children's daily needs and progress.
- Developed and implemented engaging lesson plans tailored to children's developmental needs.
Education
Cosmetology License - undefined
Paul Mitchell Hair School
04-2012
Degree - Medical Assistant
Delta Community College
06-2011
College Coursework
Delgado Community College
12-2009
Police Academy Training
New Orleans Police Academy
New Orleans, LA05-2003
College Coursework
Delgado Community College
05-2002
College Coursework
University of New Orleans
08-2001
High School Diploma - undefined
John F. Kennedy Senior High
01-1999
Skills
- Customer Service
- Insurance Service Support
- Childcare & Toddler Instruction
- Administrative Support
- Time Management
- Team Collaboration
- Record Keeping
- Remote Customer Support
- Classroom Management
- Communication
- Problem-Solving
- Organization
- Conflict Resolution
- Professional Confidentiality
- Staff management
- Data analysis
- Strategic planning
LANGUAGE
English
Accomplishments
- Dean's List Student Award
AWARDS & HONORS
Dean's List Student Award, Honorary Student Award, Employee of the Month, President Award, Top 15% of the Class, Best Extension Stylist within the School
COMMUNITY SERVICE & VOLUNTEER EXPERIENCE
Boys & Girls Club, Camp Counselor, Tutor at Orleans Parish Library; Reader at Orleans Parish Library; Clean the City Helper with St. Tammany Parish. Supported children and community members through camp counseling, tutoring, reading programs, and community clean-up efforts.
Timeline
Remote Customer Support Specialist
BrightPath Digital Solutions
12.2023 - 07.2026
Remote Customer Service Representative
Sunoco
04.2022 - 09.2025
Remote Insurance Service Representative
Melina Healthcare
09.2021 - 01.2023
Remote Customer Service Representative
Brightway Path Technology
05.2017 - 08.2021
Remote Customer Service Representative
Toys R Us Co.
05.2011 - 03.2017
Assistant Director
Sanders Smart Start Daycare
07.2005 - 10.2026
Police Officer
New Orleans Police Department (NOPD)
01.2002 - 01.2004
Toddler Class Instructor
Sanders Smart Start Daycare
01.1997 - 01.2002
High School Diploma - undefined
John F. Kennedy Senior High
College Coursework
University of New Orleans
College Coursework
Delgado Community College
Police Academy Training
New Orleans Police Academy
College Coursework
Delgado Community College
Degree - Medical Assistant
Delta Community College
Cosmetology License - undefined
Paul Mitchell Hair School