Dejanera Randolph
Henrico
Summary
Dynamic and dedicated professional with extensive experience in customer service and safety monitoring at Kings Dominion Amusement Park. Proven ability to enhance guest experiences through effective communication and emergency evacuation procedures. Skilled in equipment operation and conflict resolution, consistently fostering a positive atmosphere in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Ride Operator
Kings Dominion Amusement Park
02.2022 - 06.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Party Host
Sky Zone Trampoline Park
10.2023 - 01.2024
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
Sales Associate
Macy's
03.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Goochland Highschool
Goochland, VA06.2023
Skills
- Customer service
- Equipment operation
- Safety monitoring
- Emergency evacuation procedures
Accomplishments
I was in honors art society
Timeline
Party Host
Sky Zone Trampoline Park
10.2023 - 01.2024
Sales Associate
Macy's
03.2023 - 10.2023
Ride Operator
Kings Dominion Amusement Park
02.2022 - 06.2024
High School Diploma -
Goochland Highschool
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