Dejaney Hinds
Des Plaines,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order & Customer Service Specialist
Hilscher North America
Lisle, IL
02.2024 - Current
- Demand planning.
- Forecasting sales.
- Generating sales reports.
- Preparing shipments.
- Receiving international products.
- Sorting packages by serial number.
- Technical customer service (phone, email, fax).
- Support sales department by upselling.
- Providing quotations.
- Processing sales orders with ERP system.
- Purchasing items from Germany.
- Monitoring inventory.
- Confirming EDI orders.
- Maintaining strong relationships with customers and stakeholders.
- Serving as primary point of contact.
- Processing RMA requests.
- Converting invoices from Euro to USD.
Senior Customer Service Representative
Aunty Joy's Jerk & Pizza
Chicago, IL
05.2022 - 02.2024
- Consistently provided friendly guest service.
- Followed food safety procedures.
- Promptly and empathetically handled guest concerns and complaints.
- Supervising staff and stations throughout the dining room and restaurant, managing communication between the front desk, kitchen and tables.
- Ongoing training and development all positions to maximize potential, while organizing and supervising staff schedules, side-work, cleanliness of dining rooms/facilities as well as bar service matters.
- Consistently provided friendly guest service.
Followed food safety procedures. - Promptly and empathetically handled guest concerns and complaints.
- Hired, trained, retained, and developed Team Members to take on larger roles.
Customer Service Representative
Deco Flexible Packaging
Wood Dale, IL
01.2022 - 03.2022
- Heavy data entry, high volume email correspondence, and mathematical conversions.
- Directed point of contact with assigned customers and sales team.
Interacted daily with production and shipping departments. - Maintained daily workload.
Acquired experience with Labeltraxx software.
Customer Service Representative
Aunty Joy's Jerk & Pizza
Chicago, IL
07.2020 - 08.2021
- Consistently provided friendly guest service.
- Followed food safety procedures.
- Promptly and empathetically handled guest concerns and complaints.
Customer Service Representative
MC Machinery
Elk Grove Village, IL
10.2018 - 09.2019
- Submitted monthly closing reports focused on inventory and sales for AR/AP departments.
- Data entry.
- Compiled and analyzed detailed reports on inventory, stock, and adjustments.
- Delegated administrative paperwork and projects.
- Trained new employees and enforced safety rules.
- Processed orders (work, sales, and purchase), expenses, and purchase requisitions.
- Placed orders, tracked shipments, quoted pricing.
- Directed calls in queue to applicable departments.
- Assisted customers with scheduling machine maintenance.
- Collaborated with warehouse employees and other staff, ensuring the team met business goals.
- Scanned maintenance documentation into ERP system (Microsoft AX).
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe05-2025
Associate of Applied Science - Supply Chain Management
Harper College
Palatine12-2022
Skills
- Customer Retention
- Complaint Resolution
- Report Generation
- Account Management
- Customer Order Management
- Customer Relations
- CRM Software
- Call Centers
- Customer Service
- Process Optimization
- Good Communication Skills
- Complaint Handling
- Telephone Etiquette
- Senior Leadership Support
Languages
Spanish
Limited
Certification
- Procurement
- Inventory
- Logistics
- Supply Chain
Affiliations
- Volunteering at Lutheran General Hospital
References
References available upon request.
Timeline
Order & Customer Service Specialist
Hilscher North America
02.2024 - Current
Senior Customer Service Representative
Aunty Joy's Jerk & Pizza
05.2022 - 02.2024
Customer Service Representative
Deco Flexible Packaging
01.2022 - 03.2022
Customer Service Representative
Aunty Joy's Jerk & Pizza
07.2020 - 08.2021
Customer Service Representative
MC Machinery
10.2018 - 09.2019
Bachelor of Arts - Business Administration
Arizona State University
Associate of Applied Science - Supply Chain Management
Harper College