EClinicalWorks (eCW)
Dejani Goode
Health Care Administration
Frisco,TX
Summary
A hardworking and passionate college graduate and worker with strong organizational, communication, and documentation skills, starting a journey in the administrative world of health care. Ready to work in a team to achieve company goals. Absolutely willing to adapt and mold to the needs of the role, in addition to providing support to others.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Medical Office Receptionist
DFW Medical Practice Consultants
04.2024 - Current
- Scheduled patients upon request (via Healow bookings, check-outs, Provider ask, etc); documenting patient medical chief complaints, labeling the visit types accordingly in eCW to facilitate smooth appointments (CPE, acute, postpartum, post op, follow-up, etc.).
- Called to confirm appointments (in-office and telehealth) for assigned Providers, documenting each encounter in eCW.
- Ensured new patients completed required intake paperwork by utilizing Healow pre-check in link.
- Appropriately disclosed (and collected upon) patient financial responsibility for services not covered by most commercial insurances (Hormone Replacement Therapy (HRT), semaglutide consultations, sleep studies, etc.).
- Verified patients’ insurances were in-network with Providers and practice, utilizing provider portals and eligibility inquiry websites/tools; Called insurance companies directly to obtain corresponding benefits/eligibility based on services to be rendered to each patient (such as primary care and OB/GYN).
- Scheduled medical assistant visits for services that did not require appointments with Providers (immunizations, WatchPat pick-ups, blood pressure checks, etc).
- Documented interactions from patients (via phone calls or in office), routing each encounter to the appropriate Staff (Billing, Clinical, Scheduling team, etc.) utilizing eCW communication tools.
- Prepped Superbills for next business day for assigned Providers, ensuring each patient chart is up-to-date (current consent forms, insurance card on file, balances zeroed out, etc.), streamlining the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Kept appointments on schedule by informing Clinical of patient's arrival and any delays (including sudden cancellations, rescheduled appointments, lack of payment for telehealth visits, etc.); Updating the visit status appropriately in eCW for Clinical review (arrived, ready, no-showed, etc).
- Updated demographics (address, pharmacy, HIPAA contacts, etc.) regularly in eCW, ensuring accuracy and up-to-date information is accessible during visits.
- Requested and scanned various forms of documents (ROIs, insurance cards, lab results, HIPAA forms, Medicare Wellness Forms, CPE/WWE disclosure forms, etc.) in eCW.
- Received, recorded and filed medical payments by check, cash, and credit card (utilizing CPT codes to determine financial responsibility), posting each payment in eCW promptly, while adjusting ledgers to accurately reflect balances/credits to be applied to the patient’s account.
- Called patients to collect upon balances, setting up payment plans, if unable to pay in full; while inversely calling to set up pick-up times for credits issued back to patients in the form of checks.
- Served as liaison for the Billing Department informing patients of status of balances and claims (denied, appealed, etc), escalating various concerns to appropriate personnel.
- Ensured insurance verifications were up-to-date for each patient, and listed properly, to accurately reflect patient financial responsibility to be collected in-office (copays, deductibles, coinsurances, with current accumulation amounts).
- Reviewed OB contracts with patients; discussing financial responsibilities under the insured’s Global Maternity Care benefits (and collected payment accordingly during the term of pregnancy).
- Ensured Clinical received requested samples from patients in a timely fashion for routine office visits and procedures.
- Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
- Scheduled office lunches with Reps, while noting dietary restrictions, expected number of attendees, and Provider availability.
- Completed daily tasks as assigned including sanitizing and cleaning of Clinic lobby/reception area, stocking patient refreshment station, charging patient registration tablets, and closing (such as locking doors/elevators, notifying Lab personnel of last patient departure, and setting Office alarm).
Registrar
Medical City McKinney
06.2023 - 03.2024
- Collected and entered patient demographics, scanned identification, insurance cards, and physician orders into computer database. Obtained consents/signatures for Conditions of Admissions (COAs) and Medicare (IMM/MOON) forms, during which informed patients of their rights and responsibilities (Averaged close to 30 registrations per shift).
- Obtained and verified patient insurance information to determine eligibility of benefits for emergency room services, while also searching for additional active coverage utilizing Experian products.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment in every patient account (including completion of Coordination of Benefits (COB) forms).
- Received co-pay amounts and referred patients to financial counselor and public benefits coordinators to satisfy remainder of patient financial obligations (Collected close to $2,000 in less than 30 days).
- Reduced errors in patient billing by inputting proper condition, occurrence, and diagnosis (ICD-10) codes relevant to patient visit; Documented via collection notes for patient billing and department review. (Especially for worker's compensation, motor vehicle accident, and crime/legal related incidents).
- Expedited emergency room admissions through rapid yet thorough collection of critical information, such as notating language barriers and advanced directives (In cases such as psychiatric/behavioral, OB/GYN, and acute critical care/trauma patients).
- Trained 3 new hires on departmental procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Assisted other departments by completing tasks such as updating providers, correcting pharmacies, transferring patients to new rooms in system, amending admission/discharge times, and flagging duplicate accounts.
- Created new and activated pre-registered accounts for lab/outpatient, organ harvest, hospice, rehabilitation, and labor and delivery services (including the creation of newborn accounts).
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support and professional restraint on duties when needed.
- Completed administrative and clerical tasks such as stocking printers, making copies of patient forms, receiving fax, completing mail-out of forms such as IMMs and MOONs, and answering phone calls from patients and clinical staff.
Behavioral Health Technician (BHT)
The Meadows Texas
05.2022 - 03.2023
- Observed patient behaviors and mental status, and notified/coordinated with Charge Nurse (RN) of unusual or potentially dangerous occurrences.
- Completed thorough documentation for every incident and forwarded to correct personnel for review.
- Assisted in training/supervision of 3 technicians to ensure compliance with program rules and policies.
- Procured urine samples for drug screenings.
- Searched patient belongings prior to and during stays.
- Performed scheduled patient safety checks and documented results to establish patients' well-being (including 1:1 line-of-sight observations).
- Kept work stations clean, performed basic maintenance, and restocked supplies to support program needs.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Communicated with external figures such as friends and family members of patients and corporate INTAKE staff.
- Obtained vitals from patients nightly/daily.
- Demonstrated excellent boundaries when interacting with patients and enforcing rules and policies of facility.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Adhered to strict confidentiality guidelines (HIPAA) while managing sensitive patient information.
Counseling - Student Intern
Concho Valley Female Corrections
09.2021 - 12.2021
- Shadowed, then personally gave over 10 assessments to measure substance abuse and psychosocial and environmental status during INTAKE process (BDI-2, Psychosocial assessment - Adult, MMSE); Collected and handled confidential client health information.
- Voiced opinion in implementations of development of treatment, intervention and discharge plans during staff meetings.
- Assisted in supervision of visits of facility residents.
- Organized paperwork to meet standards of audits for counselors.
- Sat-in, and monitored, individual and group counseling classes and activities; During this process would take SOAP notes for future reference to counselors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Psychology
Angelo State University
San Angelo, TX 08.2018 - 12.2021
High School Diploma -
Byron P. Steele II High School
Cibolo, TX 12.2014 - 06.2018
Skills
Insurance Verification
Payment Collections
Patient Registration
HIPAA/Patient Confidentiality
Electronic Records Management
Interdepartmental Collaboration
Patient/Facility Safety and Security
Administrative/Clerical/Office Support
Software
Meditech (Version 56)
Athena (Centricity)
Experian Products
OnBase
Logical Ink
HPS
MyAvatar
Google Suite
Microsoft Office
Accomplishments
- "Requiring little to no direction when performing job duties"
- "Striving to make sure work quality is error-free"
- "Being a team player and willing to help peers when asked"
- Being "very good at documenting behaviors observed"
- Abnormal Psychology (Grade: A)
- Health Psychology (Grade: A)
- Behavioral Neuroscience (Grade: A)
- Intro to Counseling Psychology (Grade: A)
- Completed an IRB-approved undergraduate research study with 85 college student participants, utilizing the Subjective Happiness Scale (SHS) to determine if there is a correlation between a student's happiness and their college major.
- Awarded "Perfect Attendance" (2015-2016)
- Awarded "Excellent Effort" in The Hispanic World: Language and Culture (2015)
- Awarded "Outstanding Achievement" in SAT Math Preparation: Pre-calculus (2017)
- Awarded "Most Improved" in Finding the Incredible in You (2017)
Promoted to full-time status 5 months post-hire, as BHT at The Meadows Texas (October 2022)
Acknowledged for the following:
Awarded Certificate of Mental Health: Problems and Prevention (2021)
Angelo State Department of Psychology recognized the successful completion of the following undergraduate courses:
Constructed APA Manuscript (2021)
Attended St. Mary's University Upward Bound Pre-College Program (2014-2018)
Affiliations
- Psi Chi, International Honor Society in Psychology
Timeline
Medical Office Receptionist
DFW Medical Practice Consultants
04.2024 - Current
Registrar
Medical City McKinney
06.2023 - 03.2024
Behavioral Health Technician (BHT)
The Meadows Texas
05.2022 - 03.2023
Counseling - Student Intern
Concho Valley Female Corrections
09.2021 - 12.2021
Bachelor of Science - Psychology
Angelo State University
08.2018 - 12.2021
High School Diploma -
Byron P. Steele II High School
12.2014 - 06.2018
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