Dejare Coleman
Kingston,PA
Summary
Proven track record in enhancing client satisfaction and streamlining data management at Merrill Lynch, showcasing exceptional analytical reasoning and service-oriented communication. Expert in leveraging attention to detail for audit accuracy, with a flair for negotiating and fostering client relationships. Achieved significant improvements in operational efficiency and customer service excellence.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Merrill Lynch
Scranton, PA
01.2023 - Current
- Demonstrated strong analytical and detail-oriented skills, ensuring accurate and efficient client service.
- Exhibited excellent oral and written communication abilities, enhancing client interactions and satisfaction.
- Utilized proficient PC skills and exceptional typing abilities to manage client data effectively.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered a high level of service to clients to both maintain and extend relationships for future business opportunities.
- Trained new hires and mentees on company policies and procedures.
- Guided mentees through onboarding processes and client interactions.
Warehouse Operator
AmeriCold Logistics
Gouldsboro, PA
06.2021 - 12.2022
- Prepared and maintained detailed records of inventory, shipments, and receipts for audit purposes.
- Managed inventory control, ensuring accurate stock levels and prompt order fulfillment.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Lifeguard
Saw Creek Estates Community Association
Bushkill, PA
05.2016 - 01.2019
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Monitored swimming areas to ensure the safety of all patrons.
- Enforced pool rules and regulations to prevent accidents and injuries.
- Performed water rescues and provided first aid when necessary.
Education
High School Diploma -
East Stroudsburg Highschool North
Dingmans Ferry, PA05-2020
HVAC Certificate - HVAC
Monroe County Career & Technical Institute
Bartonsville, PA05-2020
Skills
- Service-Oriented Communication
- Payment processing
- Analytical Reasoning
- Written Communications
- Attention to Detail
- Surveillance and Analysis
- Data Management
- Negotiation
- Customer Service
- CPR
- Self Managment
Timeline
Client Service Representative
Merrill Lynch
01.2023 - Current
Warehouse Operator
AmeriCold Logistics
06.2021 - 12.2022
Lifeguard
Saw Creek Estates Community Association
05.2016 - 01.2019
High School Diploma -
East Stroudsburg Highschool North
HVAC Certificate - HVAC
Monroe County Career & Technical Institute
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