Deja Stone
Richmond,VA
Summary
Successful customer service rep with six years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Bank Of America
11.2022 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained accurate record-keeping with proactive attention to client information updates.
Phone Banker
Wells Fargo
11.2017 - 11.2022
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Huguenot High School
Richmond, VA06.2013
Skills
- Conflict De-Escalation
- Active Listening
- Multitasking
- Excellent Communication
- Goal Oriented
- Computer Literacy
- Telephone Etiquette
- Pleasant and Personable
- Customer Service-Oriented
- Identity Verification
Timeline
Client Service Representative
Bank Of America
11.2022 - 09.2023
Phone Banker
Wells Fargo
11.2017 - 11.2022
High School Diploma -
Huguenot High School