Alyssa Boppell
Leland,NC
Summary
Customer service professional with 10+ years of experience. Delivering high quality support in fast paced environments, including veterinary primary care, emergency & and specialty settings. Skilled in handling high-stress situations, communicating with diverse clients and coordinating care efficiently. Known for empathy, problem solving, and maintaining professionalism under pressure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Service Representative
Brunswick Forest Veterinary Hospital
09.2023 - 04.2026
- Delivered compassionate client care in emotionally sensitive situations including emergencies and euthanasia appointments.
- Managed front desk operations in a high volume clinic, balancing scheduled appointments with frequent emergency walk-in's
- Triaged incoming calls and in-person cases to prioritize urgent medical needs and ensure timely care.
- Maintained accurate and up-to-date patient records
- Communicated clearly with veterinarians and technicians to relay critical and important information and support patient care.
- Processed payments, invoices, and documentation efficiently without compromising accuracy.
- Prepared and reviewed documentation for pet insurance claims to ensure accuracy and timely processing.
- Called in and verified prescriptions with pharmacies while maintaining compliance with clinic protocols.
- Educated clients on medication ordering processes, including online platforms and refill coordination.
- Educated clients about the importance of routine vaccines and year-round parasite prevention.
- Handled high stress interactions professionally, de-escalating emotional or distressed clients
- Supported efficient clinic operations by multitasking across administrative,client service, and patient coordination duties.
Operator Technician
Atlantic Animal Hospital & Pet Care Resort
04.2023 - 09.2023
- Managed inventory of medical supplies and ensured availability for procedures.
- Educated pet owners on care instructions and post-treatment protocols.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Enhanced pharmacy workflow by assisting with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
Client Service Representative
Eastern Carolina Veterinary Medical Center
05.2022 - 04.2023
- Enhanced response times for critical situations through effective prioritization and organization of incoming requests.
- Reduced call wait times by efficiently triaging incoming calls according to urgency level, routing them appropriately for expedited assistance when needed.
- Served as a liaison between customers and other internal departments, working collaboratively to address pressing issues quickly and effectively.
- Resolved complex issues for customers experiencing emergencies, demonstrating empathy and professionalism throughout the interaction.
- Maintained detailed records of all emergency interactions, ensuring accurate documentation for future reference and analysis.
- Supported team members during high-volume periods by stepping in to handle additional calls or providing backup as needed, demonstrating a strong commitment to teamwork.
- Managed multiple tasks simultaneously, ensuring proper follow-up on pending cases while addressing new emergencies promptly upon receipt of the call or request.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Client Service Representative
Veterinary Referral Center, VRC
03.2021 - 05.2022
- Reduced wait times for patients presenting in the Emergency Department by refining triage processes and optimizing patient flow management strategies within the facility.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Provided life-saving assistance through timely delivery of pre-arrival instructions to callers in medical emergencies.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers & in person interactions while efficiently addressing their needs.
- Demonstrated excellent multitasking abilities while managing multiple phone lines, emergency walk-in's, and computer systems simultaneously.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts. - (Mainly overnight shifts)
Stylist Assistant/Receptionist
Corinthian's Salon & Spa
12.2020 - 03.2021
- Assisted stylists in executing hair and beauty treatments, ensuring client satisfaction and comfort.
- Maintained cleanliness and organization of workstations, contributing to a welcoming salon environment.
- Managed inventory of styling products and tools, facilitating efficient operations during busy hours.
- Provided exceptional customer service by addressing client inquiries and scheduling appointments promptly.
- Supported training of new staff members on salon protocols and best practices for client care.
- Streamlined appointment scheduling process, improving workflow efficiency and reducing wait times for clients.
- Supported the head stylist in executing event-specific looks for weddings, proms, or other special occasions by providing expert assistance in garment selection and fitting.
- Collaborated with photographers, makeup artists, and models to create cohesive looks for editorial spreads or advertising campaigns.
- Helped clients discover their unique personal style through thoughtful recommendations based on body type, coloring, and lifestyle considerations.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a clean and organized salon/spa, mitigating the risk of cross contamination. Maintaining up-to-date CDC guidelines during COVID-19
Sales Manager's Assistant
Monnalisa
11.2018 - 12.2019
- Coordinated sales strategies to enhance customer engagement and retention.
- Assisted in managing inventory systems to ensure optimal stock levels and product availability.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Analyzed sales data to identify trends, informing strategic decision-making for product promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Attended fashion events/shows to promote new clothing line/trends.
- Styled child actors for events/photo shoots.
Sales Lead Keyholder
Vera Bradley
10.2017 - 12.2018
- Led team in achieving sales goals through effective product promotions and customer engagement strategies.
- Trained and mentored new staff on sales techniques and company policies to enhance performance.
- Developed and implemented visual merchandising standards to optimize store presentation and customer experience.
- Oversaw daily operations, ensuring compliance with company procedures and maintaining high standards of customer service.
- Managed cash handling processes, ensuring accuracy in transactions and adherence to financial protocols.
- Opened inventory boxes and restocked shelves.
- Opened and closed store 4-6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Manager
Plato's Closet
05.2015 - 09.2017
- Started as a sales associate in May 2015 became a manger in July 2016
- Supported marketing efforts by photographing items for online listings and social media promotion.
- Implemented pricing strategies based on market trends, driving revenue growth across multiple categories.
- Performed cash, card, and check transactions to complete customer purchases and consignment sales.
- Completed physical inventory counts each month.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
Education
Liberal Arts And Sciences
Delaware County Community College
Media, PA05-2018
High School Diploma -
Marple Newtown High School
Newtown Square, PA06-2015
Skills
- Customer service and client relations
- Conflict resolution & de-escalation
- Multi-tasking in fast paced environments
- Scheduling & administrative support
- Team Collaboration
- Attention to detail
Certification
OSHA - Community Veterinary Partners
Timeline
Client Service Representative
Brunswick Forest Veterinary Hospital
09.2023 - 04.2026
Operator Technician
Atlantic Animal Hospital & Pet Care Resort
04.2023 - 09.2023
Client Service Representative
Eastern Carolina Veterinary Medical Center
05.2022 - 04.2023
Client Service Representative
Veterinary Referral Center, VRC
03.2021 - 05.2022
Stylist Assistant/Receptionist
Corinthian's Salon & Spa
12.2020 - 03.2021
Sales Manager's Assistant
Monnalisa
11.2018 - 12.2019
Sales Lead Keyholder
Vera Bradley
10.2017 - 12.2018
Store Manager
Plato's Closet
05.2015 - 09.2017
Liberal Arts And Sciences
Delaware County Community College
High School Diploma -
Marple Newtown High School