Joann Hopkins
Morrill,NE
Summary
Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offering proven skills developed over eight years of related experience. Proficient in school standards and strategies to optimize learning for students. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and other employees. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
18
18
years of professional experience
Work History
Client Service Representative
Mitchell Valley Animal Hospital
Mitchell, NE
03.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Cleaned patient rooms between Clients.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Paraprofessional Educator
Morrill Public Schools
11.2012 - Current
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Assisted and mentored students in groups of up to 10 by reviewing lesson teachings and reinforcing previously learned skills.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Supported student learning objectives through personalized and small group assistance.
- Provided support during classes, group lessons and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Assessed student social, emotional and academic needs to plan goals appropriately.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Document Processor
Aurora Loan Services
12.2006 - 12.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Cleaned patient rooms between Clients.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Nursing
Chadron State College
Chadron, NESkills
- Interdisciplinary Team Collaboration
- Report preparation
- Creative problem solving
- Recordkeeping strengths
- Stocking and replenishing
- Good listening skills
- Professional telephone demeanor
- Excellent work ethic
- Multitasking abilities
- Organization and Time management
- Critical thinking
- Spreadsheet management
- Filing and data archiving
- Group learning mechanics
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Follow-up skills
- Client relations
- File management
- Meeting deadlines
- Complaint handling
- Client support
- Service recommendations
- Outbound calling
- Prescription order management
- Customer service
- Teamwork and collaboration
- Calm and professional under pressure
- Issue and complaint resolution
- Multi-line phone talent
- Understanding customer needs
- Customer relations
- Customer data confidentiality
- Transaction processing
Timeline
Client Service Representative
Mitchell Valley Animal Hospital
03.2021 - Current
Paraprofessional Educator
Morrill Public Schools
11.2012 - Current
Document Processor
Aurora Loan Services
12.2006 - 12.2007
No Degree - Nursing
Chadron State College