Aliyah Oates
Healthcare Administration
Greensboro,NC
Summary
Results-driven healthcare administrator with a strong background in managing and optimizing healthcare operations. Skilled in strategic planning, financial management, and quality improvement. Proven ability to lead interdisciplinary teams and drive organizational success through effective communication and collaboration. Committed to delivering high-quality patient care and improving healthcare outcomes. Eager to leverage my expertise and passion for healthcare administration to make a positive impact in a dynamic healthcare setting.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Atrium Health
10.2022 - Current
- Ensures all patient demographics and insurance information is complete and accurate
- Lead team in collections by exceeding monthly goal
- Oversaw training of colleagues to insure efficient workflow.
Office Coordinator
Friends Homes Inc
06.2022 - 10.2022
- Organized and managed annual flu, covid and blood pressure clinics
- Maintained and monitored inventory and medical supplies
- Directed all administrative and clerical duties within clinic.
Teacher
Guilford County Schools
01.2022 - 08.2022
- Lead students in educational instruction
- Managed and conducted small tutoring groups.
- Guided and recorded student's progress throughout school year.
Advocate
Cone Health
09.2018 - 01.2022
- Managed training of teammates to reach registration goals.
- Lead team in quality registration efforts by surpassing expectations
- Performed pre-registration and registration to all patients, obtained insurance benefit verification, and Conducted patient/guarantor interviews, addressed hospital policies, financial responsibilities, privacy practices and patient bill of right.
Certified Nursing Assistant
Whitestone Masonic and Eastern Star Home
03.2016 - 05.2019
- Provided high-quality patient care as a in-demand per-diem CNA within acute-care, home-healthcare and nursing-home settings.
- Preserved patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathic care.
Education
CNA and CPR (First Aide) / BLS -
Atruim Health
Highpoint Nc07.2023
Master of Science - Health Services Administration
Strayer University
Grantsboro, NC05.2021
Bachelor of Science - Sports Science and Fitness Management
North Carolina A&T State University
Grantsboro, NC05.2018
Skills
- Document Filing
- Risk Management Assessments
- Insurance Form Processing
- Customer Service
- Patient Registration
- Interdisciplinary Team Collaboration
- Electronic Health Records Systems
Additional Information
- Awards:, Awarded over 25 Superstar Gold Standard Awards for delivering exceptional healthcare customerservice to patients and being a reliable employee at White Stone Masonic and Eastern StarCommunity.Awarded Employee of the month in recognition of dedication, passion and hard work at AtriumHealth.
Timeline
Patient Service Representative
Atrium Health
10.2022 - Current
Office Coordinator
Friends Homes Inc
06.2022 - 10.2022
Teacher
Guilford County Schools
01.2022 - 08.2022
Advocate
Cone Health
09.2018 - 01.2022
Certified Nursing Assistant
Whitestone Masonic and Eastern Star Home
03.2016 - 05.2019
CNA and CPR (First Aide) / BLS -
Atruim Health
Master of Science - Health Services Administration
Strayer University
Bachelor of Science - Sports Science and Fitness Management
North Carolina A&T State University