Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
WellMed Medical Management - United Health Group
09.2021 - Current
Provided exceptional customer service to patients, answering questions and addressing concerns.
Verified insurance eligibility and coverage for patients.
Entered patient demographic and insurance data into electronic medical record system.
Filed and maintained patient records in accordance with HIPAA regulations.
Managed patient registration process, confirming data accuracy and completeness.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Used Epic and E-clinical Works to schedule appointments.
Concierge Referral Coordinator
Medix Staffing - Grand Rounds
02.2021 - 08.2021
Processed referral requests from patients, doctors and other health care professionals.
Responded to patient inquiries to offer timely updates regarding referral status.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Patient Representative
Spine And Pain Center Of San Antonio
01.2019 - 04.2020
Adhered to strict HIPAA guidelines to protect patient privacy.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Health Texas Medical Group
08.2016 - 01.2019
Adhered to strict HIPAA guidelines to protect patient privacy.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Physician Business Manager at WellMed Medical Management - United Health GroupPhysician Business Manager at WellMed Medical Management - United Health Group
Sterile Processing Technician at WellMed Medical Management - United Health GroupSterile Processing Technician at WellMed Medical Management - United Health Group
Director of Growth & Marketing at WellMed Medical Management - United Health GroupDirector of Growth & Marketing at WellMed Medical Management - United Health Group