Rita Diana Chavarria
Eagle Pass ,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
WellMed Medical Management - United Health Group
09.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic and E-clinical Works to schedule appointments.
Concierge Referral Coordinator
Medix Staffing - Grand Rounds
02.2021 - 08.2021
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Patient Representative
Spine And Pain Center Of San Antonio
01.2019 - 04.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Health Texas Medical Group
08.2016 - 01.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
Wauconda High School
Wauconda, IL05.2000
Skills
- Insurance Information Collection
- Office Administration
- Demographics Information
- Document Filing
- Patient Registration
- Patient Greeting
- Appointment Confirmation
- Multi-Line Telephone Systems
- HIPAA Compliance
- Customer Service
- Document filing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative
WellMed Medical Management - United Health Group
09.2021 - Current
Concierge Referral Coordinator
Medix Staffing - Grand Rounds
02.2021 - 08.2021
Patient Representative
Spine And Pain Center Of San Antonio
01.2019 - 04.2020
Medical Receptionist
Health Texas Medical Group
08.2016 - 01.2019
High School Diploma -
Wauconda High School
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