Jorad Marie Johnston
Macon
Summary
Experienced professional with over 9 years in customer-focused roles, adept at handling confidential inquiries, resolving issues promptly, and delivering accurate information under tight deadlines. Proven ability to cultivate strong relationships with diverse stakeholders and manage time effectively in fast-paced settings.
Eager to transition back as an instructional supportassisting teachers and engaging students. Utilizes effective communication and classroom management techniques to create positive learning environment. Knowledge of curriculum implementation and student assistance in various educational settings.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Aetna Voluntary/CVS Health
Macon, GA
09.2024 - 12.2025
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Nanny/Caregiver
Private Family
Macon, GA
08.2022 - 07.2024
- Provided compassionate care to an elderly individual with dementia, ensuring safety, well-being, and support through personalized daily routines.
- Managed the nurturing and developmental needs of children aged 3 to 9, fostering a safe and educational environment for growth.
Delivery Driver
DoorDash
Macon, GA
09.2020 - 08.2021
- Ensured accuracy of orders prior to delivery, resulting in reduced customer complaints and enhanced satisfaction.
- Utilized GPS navigation to maintain punctual delivery times, efficiently circumventing traffic and optimizing routes.
- Maintained food quality during transit and fostered positive customer relations through attentive service and prompt issue resolution.
Special Education Paraprofessional
Georgia Academy for the Blind
Macon, GA
11.2011 - 05.2016
- Acquired proficiency in Braille and the operation of assistive technology to enhance the educational experience of each student.
- Developed and implemented instructional materials tailored for both group and individual learning scenarios.
- Facilitated students' social skill development through behavior modeling and the application of specialized teaching techniques.
- Supported academic achievement by providing personalized educational assistance and monitoring student progress and safety.
K5 Teacher's Aide
Covenant Academy
Macon, GA
01.2010 - 05.2010
- Facilitated a constructive educational setting by supporting classroom management and organizing instructional materials, enhancing the efficacy of lesson delivery.
- Contributed to student development by providing individual and small group assistance, in addition to managing administrative tasks such as recording attendance and grading assignments.
Education
Master of Science - Information Technology
Middle Georgia State University
Macon, GA07.2025
Bachelor's Degree - undefined
Covenant College
05.2012
Skills
- Interdisciplinary Team Collaboration
- Typing proficiency
- Proficient in Microsoft Programs
- Documentation
- Technical Proficiency
- Prioritization
- Multitasking and organization
- Customer service
- Special Education
- Time Management
- Complaint resolution
- Problem-solving
Timeline
Customer Service Representative
Aetna Voluntary/CVS Health
09.2024 - 12.2025
Nanny/Caregiver
Private Family
08.2022 - 07.2024
Delivery Driver
DoorDash
09.2020 - 08.2021
Special Education Paraprofessional
Georgia Academy for the Blind
11.2011 - 05.2016
K5 Teacher's Aide
Covenant Academy
01.2010 - 05.2010
Bachelor's Degree - undefined
Covenant College
Master of Science - Information Technology
Middle Georgia State University