Rachel Zabel
Washington,IA
Summary
Dependable office assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Skilled paraeducator brings expertise in documentation, reporting and compliance. Top skills in organizing materials, prioritizing tasks and building relationships with staff, students and parents. 5-year track record of success in education. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
DLL Financial Solutions
Des Moines, IA
05.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Paraeducator
Iowa City School District
Iowa City, Iowa
02.2022 - 05.2022
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Documented behaviors, implemented interventions and treatment results.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Office Assistant
Qc Supply
Washington, Iowa
08.2014 - 02.2017
- Provided clerical support, addressing routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Leveraged accounting software to manage expenses and keep track of finances.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
West Liberty High School
West Liberty, IA05.1995
Associate of Arts - Education
Kirkwood Community College
Cedar Rapids, IASkills
- Interdisciplinary team collaboration
- Conflict resolution techniques
- Documentation
- Schedule Maintenance
- Complaint resolution
- Active Listening
- Payment Processing
- Data Entry
- Call Management
- Inbound and Outbound Calling
- 35 WPM typing speed
- Filing and data archiving
- Accounting Familiarity
Timeline
Customer Service Representative
DLL Financial Solutions
05.2022 - Current
Paraeducator
Iowa City School District
02.2022 - 05.2022
Office Assistant
Qc Supply
08.2014 - 02.2017
High School Diploma -
West Liberty High School
Associate of Arts - Education
Kirkwood Community College