ANNMARIE SCHAFFNER
Client Service Representative
Cherry Hill,NJ
Summary
Motivated candidate with proven ability to exceed customer expectations and resolve customer issues in a timely and effective manner. Skilled in using a variety of customer service platforms and software to ensure customer satisfaction. Enthusiastic professional provides outstanding customer support, resolves customer complaints, and builds positive relationships. A natural problem solver with excellent interpersonal and communication skills who is always willing to go the extra mile to ensure customer satisfaction.
Overview
14
14
years of professional experience
Work History
Client Service Representative
ORADELL ANIMAL HOSPITAL
08.2022 - Current
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Responded to complaints and resolved issues while providing high-quality customer service.
- Developed in-depth knowledge of company products and services to better assist customers.
- Managed multiple tasks while meeting tight deadlines and maintaining high standards of customer service.
- Processed payments accurately, including cash handling, credit card processing and check deposits.
Bank Teller
VALLEY BANK
05.2019 - 07.2022
- Banking Transactions, Checking Savings deposits, withdrawals
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Greeted customers with professionalism and friendly and courteous demeanor.
Front Desk/CA Assistant
BERGEN SPINE & REHAB
09.2012 - 05.2019
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Developed strong relationships with customers through exceptional customer service.
- Maintained organized filing system both electronically and manually for easy access when needed.
Education
High School Diploma -
Dumont High School
Dumont06-1982
Skills
- Client relations
- Sales strategies
- Account management
- Client support
- Payment processing
- Computer skills
- Customer service
- Multitasking
- Customer service excellence
- Order and refund processing
- Outbound calling
- Provider relations
- Complaint handling
- Customer support
- Call triage
- Microsoft office
- Attention to detail
- Calm under pressure
- Professionalism
Languages
English
Dates - Last Updated
05/31/26
Timeline
Client Service Representative
ORADELL ANIMAL HOSPITAL
08.2022 - Current
Bank Teller
VALLEY BANK
05.2019 - 07.2022
Front Desk/CA Assistant
BERGEN SPINE & REHAB
09.2012 - 05.2019
High School Diploma -
Dumont High School