Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordyn Taylor

Laguna Hills

Summary

Compassionate and reliable professional seeking a Mental Health Technician position in a residential treatment setting. Experienced in high-stress environments, client support, and behavior observation. Passionate about supporting individuals with mental health needs and pursuing a long-term career in psychology and trauma-informed care.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Client Service Representative

Animal Urgent Care of South Orange County
03.2026 - Current
  • Support clients during high-stress and emotional situations including medical emergencies
  • Use calm, empathetic communication to de-escalate distress
  • Coordinate with medical staff to ensure safety and efficient patient flow
  • Maintain accurate documentation and handle sensitive information

Customer Service Representative

Taylor Graphics
09.2025 - 03.2026
  • Managed high-volume client communication and problem-solving
  • Handled time-sensitive issues with professionalism
  • Collaborated across teams to resolve issues efficiently

Office Manager

Wags & Wiggles
09.2024 - 09.2025
  • Supervised dog groups ensuring safety and preventing conflicts
  • Interpreted behavioral cues and body language
  • Built trust with clients and communicated concerns effectively
  • Managed fast-paced, high-responsibility environment

Assistant Store Manager

Jersey Mike's
11.2023 - 09.2024
  • Led team members and handled conflict resolution
  • Trained employees on communication and service skills
  • Managed high-pressure situations while maintaining professionalism

Education

Associate Degree for Transfer - Psychology

Saddleback College
08.2025 - 05.2026

Bachelor of Arts - Psychology

California State University, Long Beach
08.2027 - 03.2029

Skills

  • Crisis de-escalation
  • Emotional support
  • Behavioral observation
  • Client-centered communication
  • Conflict resolution
  • Team collaboration
  • Safety awareness
  • Time management

Certification

Willing and able to obtain required certifications including CPI (Crisis Prevention Intervention), CPR, and First Aid.

Timeline

Bachelor of Arts - Psychology

California State University, Long Beach
08.2027 - 03.2029

Client Service Representative

Animal Urgent Care of South Orange County
03.2026 - Current

Customer Service Representative

Taylor Graphics
09.2025 - 03.2026

Associate Degree for Transfer - Psychology

Saddleback College
08.2025 - 05.2026

Office Manager

Wags & Wiggles
09.2024 - 09.2025

Assistant Store Manager

Jersey Mike's
11.2023 - 09.2024
Jordyn Taylor