Niyah Standord
Farmington Hills
Summary
Customer-focused and results-driven professional with over 6 years of experience in food service management and healthcare environments. Adept at leading teams, resolving customer issues, and delivering high-quality service under pressure. Known for a friendly, solutions-oriented approach and a passion for creating positive customer experiences. Ready to bring leadership and frontline service expertise to a customer service team.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Insight & Intervention
01.2024 - Current
- Ensure confidentiality of sensitive client information through careful handling practices.
- Deliver exceptional customer service while maintaining professionalism in high-pressure situations.
- Manage incoming calls, providing prompt and accurate information regarding appointments.
- Maintain meticulous record-keeping with proactive updates to client information.
Operations Supervisor
McDonald's Restaurant
02.2017 - 12.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Education
Associate of Arts - Culinary Arts & Business Administration
Oakland Community College
Bloomfield Hills, MI06-2022
Skills
- Customer Experience & Retention
- Staff Training & Supervision
- Retail & Food Service Operations
- Conflict Resolution & De-escalation
- Inventory & Cash Management
- Team Leadership & Coaching
- Communication (Verbal & Written)
- POS Systems & Sales Reporting
- Time Management & Organization
Timeline
Client Service Representative
Insight & Intervention
01.2024 - Current
Operations Supervisor
McDonald's Restaurant
02.2017 - 12.2023
Associate of Arts - Culinary Arts & Business Administration
Oakland Community College
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