DeJaun Hagler
Summary
To secure a position at your esteemed company, where I can contribute by assisting management and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
14
14
years of professional experience
Work History
Transport Operator
Uber
01.2019 - Current
- Delivered exemplary customer service at every stage of the driver and delivery process, guaranteeing both punctuality and precision
- Inspected vehicles for mechanical items and safety issues prior to operating them
- Cleaned vehicles seats and storage areas to maintain professional, organized appearance
- Demonstrated knowledge of local roads, traffic laws and regulations
- Applied problem-solving skills to address customer complaints and issues
- Delivered exceptional customer service to ensure utmost customer satisfaction
- Demonstrated exceptional communication skills, both verbally and in writing, to effectively engage with customers, fostering rapport, and nurturing lasting relationships with the customer base
- Met daily customer service quotas with a focus on quality
- Updated and maintained database with accurate customer information and timely data entry
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Keeping area clean, safe, and away from distractions
Technical Support Advisor
Conduent
01.2024 - 11.2024
- Identified, researched and resolved technical issues for customers.
- Provided support to customers via telephone, email and online chat.
- Responded to customer inquiries in a timely manner while adhering to service level agreements.
- Collaborated with other teams on projects when necessary.
- Installed software applications on customer systems as requested.
- Trained users on how to use various software applications or operating systems.
- Worked closely with vendors to resolve complex technical issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Benefit Representative
Taskus
04.2020 - 05.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided benefit coverage.
- Updated and maintained database with accurate customer information and timely data entry.
- Utilized critical thinking techniques to identify solutions for complex customer inquiries.
- Keeping area clean, safe, and away from distractions.
Customer Service Representative
Wellsfargo
12.2018 - 03.2020
- Delivered exceptional customer service to ensure utmost customer satisfaction
- Demonstrated exceptional communication skills, both verbally and in writing, to effectively engage with customers, fostering rapport, and nurturing lasting relationships with the customer base
- Team lead
- Listened and coached calls.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Performed data entry tasks accurately and in a timely manner
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Consistently outperforming company targets and metrics.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
Customer Service Representative
Bank of America
07.2016 - 07.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Listened/Coached calls to ensure the quality of the calls meet company standards.
- Utilized problem-solving techniques to identify solutions for complex customer.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Retail Associate
Ross Store
02.2011 - 02.2014
- Provided excellent customer service and support to customers in a fast-paced retail environment
- Assisted in training new employees
- Utilized problem-solving skills to resolve customer inquiries or complaints in an efficient manner
- Operated cash register accurately and efficiently while processing payments from customers
- Maintained cleanliness of store area by vacuuming floors, dusting shelves and wiping down counters
- Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges
- Managed stockroom activities such as receiving shipments, stocking shelves, organizing items according to department standards
- Merchandised goods on sales floor, maintaining perfect visual standards
- Performed opening and closing duties such as setting up registers, counting money, reconciling tills, and prepared deposits for the bank
Medical Assistant
All American Surgical
01.2011 - 05.2013
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
- Assisted with the transition of patient medical records to a digital system onto the computer
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments
- Proficiently executed a range of administrative tasks, including data entry, telephone correspondence, procurement of supplies, insurance verification, pre-authorizations, referrals, patient record management, and beyond
Education
Medical Assistant Diploma -
Kaplan College
05.2011
High School Diploma -
Canyon Springs High School
05.2010
Skills
- Customer Service
- Flexible
- Communication Oral/Written
- Quality Assurance
- Managerial
- Problem Solving
- Data entry
- Microsoft Office
- Tech Savvy
Timeline
Technical Support Advisor
Conduent
01.2024 - 11.2024
Benefit Representative
Taskus
04.2020 - 05.2021
Transport Operator
Uber
01.2019 - Current
Customer Service Representative
Wellsfargo
12.2018 - 03.2020
Customer Service Representative
Bank of America
07.2016 - 07.2017
Retail Associate
Ross Store
02.2011 - 02.2014
Medical Assistant
All American Surgical
01.2011 - 05.2013
Medical Assistant Diploma -
Kaplan College
High School Diploma -
Canyon Springs High School