DeJerica Toldson
Fort Worth,Texas
Summary
Dependable Job Title effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
5
5
years of professional experience
Work History
EVS Supervisor
HHS Environmental Services
Fort Worth, TX
09.2023 - Current
- Trained and mentored new staff on cleaning and safety protocols.
- Evaluated employee performance and developed improvement plans.
- Addressed customer feedback and complaints to maximize satisfaction.
- Worked with front desk to respond promptly to all guest requests.
Gate Agent
Envoy Air Inc.
Fort Worth, TX
06.2022 - 09.2023
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
Patient Care Assistant
Hope Home,inc.
04.2021 - 07.2022
- Delivered direct care to patients with chronic illnesses
- Engaged in meal service in accordance with prescribed diets
- Provided Transportation and companionship to patients
- Collected vital signs, urine specimens and data
- Charted and reported changes in condition to nursing staff.
Personal Assistant and Professional Caregiver
Private Family
05.2019 - 04.2021
- Provided direct care to pediatric client with cerebral palsy
- Prepared nutritious meals to meet children's dietary needs
- Assisted with medication management and self-administration of medications
- Assumed responsibility for child, pets and home
- Transported client to medical appointments and school.
Education
Diploma, Phlebotomy Technician -
Legacy Healthcare Careers
Skills
- Hands-On Patient Care Skills
- Phlebotomy Technician Formal Training
- Professional Caregiver Assistant Experience
- Customer Service Skills
- Computer Literate Proficient
- Computer skills
- Analytical & Research Skills: Ability to Assess Situations
Personal Information
Title: Patient Care Assistant + Phlebotomist + Customer Service Representative
Timeline
EVS Supervisor
HHS Environmental Services
09.2023 - Current
Gate Agent
Envoy Air Inc.
06.2022 - 09.2023
Patient Care Assistant
Hope Home,inc.
04.2021 - 07.2022
Personal Assistant and Professional Caregiver
Private Family
05.2019 - 04.2021
Diploma, Phlebotomy Technician -
Legacy Healthcare Careers