Anifa Nurceska
Tampa,US
Summary
Persuasive, self-motivated leader with experience expanding network connections, persuading introducing products, educating clients, implementing pricing strategies, developing territories, and uncovering customer needs to deliver solutions. Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience, dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company. Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess. Extremely results-oriented and proactive problem solver looking for a management or supervisory position with a progressive organization. Over 10 years of experience developing strong leadership and relationship-building skills that support high levels of productivity as a fleet maintenance supervisor. Customer service is a priority. Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
Overview
5
5
years of professional experience
Work History
EVS Supervisor
Bay Area Hospital
Tampa , FL
01.2023 - Current
Call Center Leader
RH Tampa | The Gallery at International Plaza
Tampa, US
02.2022 - 12.2023
- Created and updated work schedules to accommodate changing staffing levels and workload expectations
- Effectively managed costs and billing, as well as financial discrepancies, by using [Type] software to organize account information
- Was in charge of client and personnel appointment scheduling and itinerary coordination
- Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on [Task] and [Task]
- By automating client correspondence, record tracking, and data communications, I was able to improve office operations
- Evaluated employee performance and implemented incentives and team-building events to boost morale
- Provided expert clerical support by handling a wide range of routine and special requests efficiently
- Restructured installation processes and staff teams, resulting in a [Number]% increase in productivity
- Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process
- Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees
- Planned international and domestic travel for up to [Number] employees, including transportation and hotel accommodations
- Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions
- Initiated timely project management within budget constraints for multi-faceted problems involving executive leaders
- Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
Administrative Assistant
Detail Planners
Tampa, US
02.2020 - 12.2022
- Used agile work methods to ensure that projects were completed quickly and successfully
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation
- Maintained personnel records and issued notifications of internal opportunities to assist human resources
- Interact with customers
- Kept accurate employee records and informed employees about internal opportunities
- Visitors were escorted to specific offices or meeting rooms by me
- Inbound phone calls, mail, and faxes were managed and directed appropriately by me
- Used to enter information from customer calls and onsite service visits into the company's system
- Kept detailed records of employees in order to keep up with internal opportunities
- Worked closely with [Job Title], handling tasks such as conducting research, fielding phone calls, and using [Skill] during [Type] situations
- Assist in the preparation of reports that are scheduled on a regular basis
- Provided job candidates by screening, interviewing, and testing applicants
- Directed drivers to parking lots and controlled incoming and outgoing traffic during special events
- Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
- Performed a variety of office support functions as needed
- All new hire, security, and temporary paperwork was organized by me
- Managed client correspondence and communications while optimizing office functions
- Wrote email messages, memos, and [Type] letters for [Job Title]s and proofread all documentation to ensure that there were no errors in the correspondence
- Developed and implemented records handling standard operating procedures
- Communication with customers
- I've had success with a variety of data collection methods
- Was in charge of multiple phone lines
Education
GED -
Normal, ILSkills
- Salesforce
- Computer proficiency
- Report development
- Managing office supplies
- Report transcription
- Team building
- Advanced clerical knowledge
- Mail distribution
- Faxing documents
- Spreadsheets
- Extremely organized
- Attendance records preparation
- Business Planning
- Research
- Accounting familiarity
- Data entry
- Document scanning
- Staff management
- Risk management processes and analysis
- Quality assurance
- Database organization
- Microsoft Excel
- Executive management support
- Filing assistance
- Phone call answering
- Research skills
- Multi-line Telephone Systems
- Microsoft Outlook
- Invoice organization
- Business Administration
- Human Resources Management (HRM)
- Business correspondence
- Team Leadership
- Letter preparation
- Report writing
- Patient charting
- Data organization
- Microsoft Office
- Staff motivation
- Pricing tool development
- Administrative operations
- Administrative support
- Cleaning abilities
- Strong problem solver
- Supervising staff
- Database entry
- Database management
- Recordkeeping
- Administer training modules
- Time management
- Self-motivated
- Shipping and receiving
Timeline
EVS Supervisor
Bay Area Hospital
01.2023 - Current
Call Center Leader
RH Tampa | The Gallery at International Plaza
02.2022 - 12.2023
Administrative Assistant
Detail Planners
02.2020 - 12.2022