De’Johnna Booker

• Lead daily operations, staffing, inventory systems, and performance metrics
• Analyze sales and labor data to identify trends and risks
• Partner with Store Manager on business strategy and execution
• Ensure data accuracy across inventory and operational systems

• Analyzed sales reports and business trends to identify opportunities for growth and improvement.
• Supported talent management through recruiting, onboarding, scheduling, and performance evaluations.
• Delivered exceptional customer experiences by modeling strong service standards and resolving escalated customer concerns.
• Supervised, trained, and coached associates, fostering a culture of high performance, teamwork, and accountability.
• Oversaw daily store operations, ensuring compliance with company policies, brand standards, and operational excellence.
• Monitored inventory levels, executed stock replenishment, and maintained accurate visual merchandising in alignment with brand guidelines.

• Drives store sales and profitability by leading effective operations and prioritizing the customer experience
• Supports Store Manager with setting sales strategy and daily goals, delivering team communication, and executing community events
• Executes product floor sets and merchandising direction aligned with brand strategy
• Holistically owns division of responsibility including inventory and product processing, visual merchandising, and community events
• Quickly learns how to use new technology and ability to adopt new processes to increase team engagement and productivity.
• Provides exceptional customer experience and demonstrates ability to identify customer use case and convert YETI product knowledge to a sale
• Leads by example in providing an exceptional customer experience
• Communicates clearly and concisely with a variety of stakeholders and customers
• Understands how to engage teams and support in developing critical skillsets to accelerate team sales performance
• Inspires and motivates team to perform at an exceptional level and supports building strong team morale in the face of change and unexpected challenges
• Promotes an inclusive and diverse store environment that encourages building trust and teamwork as the foundation.
• Executed visual merchandising strategies to enhance store presentation and drive customer engagement.

• Led quality control team operations for luxury items including fine jewelry, high-end apparel, footwear, and handbags at The RealReal.

• Conducted daily reports and audits on associates to ensure product quality standards were met.

• Managed and trained associates to detect flaws in luxury items prior to sending off to second-hand buyers.

• Trained associates to package items for second-hand buyers

• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Directed promotion and brand loyalty efforts to build direct relationships with customers.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service with hands-on assistance and responded to customer concerns with friendly and knowledgeable service.
• Mentored team members to enhance professional development and accountability in workplace.

• Create positive and inclusive work environment
• Deliver exceptional customer service
• Run sales floor
• Maintain collaborative team efforts
• Coach and train sales associates and cashiers
• Complete and file daily paperwork
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

• Lead team & staff on every shift
• Open & close registers
• Maintain top sales ranking every shift
• Driving sales
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.

• Size customers for sports apparel and sneakers
• Sale merchandise (Sneakers, apparel, shoe cleaners, hats, backpacks,etc.)
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Achieved perfect attendance and on-time record.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.