Dejone Brown
Clerical Agent
Brooklyn,NY
Summary
Detail-oriented and highly organized healthcare professional with 4 years of clerical experience. Skilled in healthcare administration, patient coordination, and medical office support. Passionate about improving hospital operations, elevating patient experiences, and providing top-tier clerical and customer service support to healthcare teams.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Patient Care Assistant
Best Care Inc.
05.2022 - Current
- Provide compassionate support to patients by ensuring medication adherence and assisting with daily living activities
- Maintain a clean and safe environment through housekeeping and personal care assistance
- Act as a liaison between patients, families, and healthcare providers, addressing concerns and providing emotional support
- Respond to emergencies promptly, escalating issues to medical supervisors as needed
Medical Assistant & Front Desk Representative
Manhattan Primary Care
05.2022 - 04.2023
- Managed patient check-in/check-out, verified insurance, and collected copays/coinsurance
- Scheduled appointments, obtained pre-authorizations for medical procedures, and ensured smooth operational flow
- Assisted physicians with patient exams, recorded vitals, and administered injections as permitted by state law
- Maintained and updated patient records, contributing to effective clinical operations
Medical Assistant
CityMD: Urgent Care
01.2021 - 05.2022
- Assisted physicians with patient assessments, including taking vitals and documenting medical histories
- Provided front-desk support, including scheduling appointments and handling patient inquiries
- Ensured cleanliness and sanitation in high-traffic patient areas, contributing to a safe and welcoming environment
- Addressed patient concerns to improve overall satisfaction and quality of care
Retail Sales Associate
Macy’s
08.2018 - 12.2020
- Delivered exceptional customer service, assisting shoppers and offering tailored product recommendations
- Managed transactions, processed payments, and ensured accurate POS operations
- Maintained a positive, professional demeanor while upholding company values and customer service standards
Education
Medical Assistant Certification - Clinical Skills
New Age Training
Personal Care Assistance - Clinical Skills
Best Care
High School Diploma - undefined
Porus High School
Jamaica, W.I.Skills
Patient Registration
Certification
CNA – Certified Nursing Assistant
Timeline
Patient Care Assistant
Best Care Inc.
05.2022 - Current
Medical Assistant & Front Desk Representative
Manhattan Primary Care
05.2022 - 04.2023
Medical Assistant
CityMD: Urgent Care
01.2021 - 05.2022
Retail Sales Associate
Macy’s
08.2018 - 12.2020
Personal Care Assistance - Clinical Skills
Best Care
High School Diploma - undefined
Porus High School
Medical Assistant Certification - Clinical Skills
New Age Training
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