Dejone Brown
Clerical Agent
Brooklyn,NY
Summary
Detail-oriented and highly organized healthcare professional with 4 years of clerical experience. Skilled in healthcare administration, patient coordination, and medical office support. Passionate about improving hospital operations, elevating patient experiences, and providing top-tier clerical and customer service support to healthcare teams.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Patient Care Assistant
Best Care Inc.
05.2022 - Current
- Provide compassionate support to patients by ensuring medication adherence and assisting with daily living activities
- Maintain a clean and safe environment through housekeeping and personal care assistance
- Act as a liaison between patients, families, and healthcare providers, addressing concerns and providing emotional support
- Respond to emergencies promptly, escalating issues to medical supervisors as needed
Medical Assistant & Front Desk Representative
Manhattan Primary Care
05.2022 - 04.2023
- Managed patient check-in/check-out, verified insurance, and collected copays/coinsurance
- Scheduled appointments, obtained pre-authorizations for medical procedures, and ensured smooth operational flow
- Assisted physicians with patient exams, recorded vitals, and administered injections as permitted by state law
- Maintained and updated patient records, contributing to effective clinical operations
Medical Assistant
CityMD: Urgent Care
01.2021 - 05.2022
- Assisted physicians with patient assessments, including taking vitals and documenting medical histories
- Provided front-desk support, including scheduling appointments and handling patient inquiries
- Ensured cleanliness and sanitation in high-traffic patient areas, contributing to a safe and welcoming environment
- Addressed patient concerns to improve overall satisfaction and quality of care
Retail Sales Associate
Macy’s
08.2018 - 12.2020
- Delivered exceptional customer service, assisting shoppers and offering tailored product recommendations
- Managed transactions, processed payments, and ensured accurate POS operations
- Maintained a positive, professional demeanor while upholding company values and customer service standards
Education
Medical Assistant Certification - Clinical Skills
New Age Training
Personal Care Assistance - Clinical Skills
Best Care
High School Diploma - undefined
Porus High School
Jamaica, W.I.Skills
Patient Registration
Insurance Verification
Medical Records Management
Data Entry
Scheduling
Appointment Coordination
HIPAA Compliance
Patient Privacy
Excellent Communication
Interpersonal Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Multitasking
High-Stress Situation Management
Certification
CNA – Certified Nursing Assistant
Timeline
Patient Care Assistant
Best Care Inc.
05.2022 - Current
Medical Assistant & Front Desk Representative
Manhattan Primary Care
05.2022 - 04.2023
Medical Assistant
CityMD: Urgent Care
01.2021 - 05.2022
Retail Sales Associate
Macy’s
08.2018 - 12.2020
Personal Care Assistance - Clinical Skills
Best Care
High School Diploma - undefined
Porus High School
Medical Assistant Certification - Clinical Skills
New Age Training