Dejonnaye McClellan
Atlanta,GA
Summary
Hello! I attend GSU obtaining my Associate of health science professions degree. My future plan is to attend South College Atlanta and enroll in their DMS program! My primary experience is in customer service and in pharmacy !
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Assistant
Stacy Hills
01.2023 - 07.2023
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Receptionist
West Side Village Animal Hospital
11.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for senior management team.
Customer Service Representative Agent
Bear And Honey Co
08.2021 - 11.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Pharmacy Technician
CVS
05.2020 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Education
Associates - Health Science Professions
Georgia State University
Atlanta, GA12.2024
Skills
- Profit Enhancement
- Client Satisfaction
- Customer Service
- Cash Management
- Proper Phone Etiquette
- Business Development
- Schedule Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Personal Assistant
Stacy Hills
01.2023 - 07.2023
Receptionist
West Side Village Animal Hospital
11.2022 - 07.2023
Customer Service Representative Agent
Bear And Honey Co
08.2021 - 11.2022
Pharmacy Technician
CVS
05.2020 - 04.2021
Associates - Health Science Professions
Georgia State University