De’jsha Frazier
Chatsworth,GA
Summary
Detailed- oriented and compassionate professional with 10+ years of experience in healthcare support, customer service, and fast-paced work environments. Experienced in assisting clients with daily care needs, monitoring vital signs, maintaining accurate documentation, handling high-volume phone interactions, resolving customer concerns, and managing information with accuracy and confidentiality. Strong background in communication, organization, multitasking, and providing professional, compassionate service. Medical Front Office Assistant certified with knowledge of medical terminology, coding, Microsoft Office, and administrative procedures.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Personal Care Assistant
Randi’s Personal Care Services
2023 - Current
- Provided compassionate daily care while protecting client dignity and safety.
- Monitored and documented vital signs to ensure ongoing health and well-being.
- Administered medications according to care plan to maintain client health.
- Supported mobility, toileting, hygiene, and daily living activities.
- Supported feeding activities, including feeding tube assistance.
- Prepared nutritious meals per dietary guidelines to support overall health and daily routines.
- Kept documentation accurate and followed established care plans.
- Maintained clean, organized, and safe living spaces.
Customer Service Representative
Concentrix
Chattanooga, Tennessee
2018 - 2023
- Resolved customer concerns and complaints professionally, enhancing customer experience.
- Handled inbound and outbound customer inquiries to ensure timely responses and satisfaction.
- Supported customers by email, chat, and phone communication
- Processed customer cases accurately while meeting productivity goals.
- Verified customer identity before discussing account information
- Monitored order status in company systems. and coordinate the correction of orders.
- Coordinated between customers and retail buyers to expedite orders and fulfill customer demands.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Customer Service Crew Member
Chick-Fil-A
dalton, Ga
2014 - 2018
- Strong customer service supported smooth operations in a fast-paced environment.
- Handled cash, card, and mobile payments during busy service periods.
- Processed refunds and resolved issues to boost customer satisfaction and loyalty.
- Accurate payment handling maintained transaction integrity.
- Handled cash, card, and mobile payments during busy service periods.
- Assisted team members with tasks to enhance collaboration and workflow. contributed to efficient workflow.
- Clean opening and closing routines upheld sanitation and food safety standards.
Education
Certificate - Medical Front Office Assistant
Georgia Northwestern Technical College
Dalto, Ga06-2024
High School Diploma - Dalton, Ga
Morris Innovative High School
Dalton, Ga05-2015
Skills
- Assessment of vital signs
- Patient documentation practices
- Support for feeding tubes
- Terminology in patient care
- Introductory medical coding
- First aid and CPR certified
- Management of time
- Recordkeeping proficiency
- Adaptability in stressful situations
- Communication skills
- Effective communication
- Adaptable
Certification
- CPR
- Medical Front Office Assistant
Timeline
Personal Care Assistant
Randi’s Personal Care Services
2023 - Current
Customer Service Representative
Concentrix
2018 - 2023
Customer Service Crew Member
Chick-Fil-A
2014 - 2018
Certificate - Medical Front Office Assistant
Georgia Northwestern Technical College
High School Diploma - Dalton, Ga
Morris Innovative High School