DeJuan Burrus
PHOENIX,AZ
Summary
Motivated Crew Member experienced in fast-paced environments. Delivered quality service through strong customer service skills, effective teamwork, and proactive problem-solving. Maintained high standards of cleanliness and organization while fostering guest loyalty and satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member/Crew Trainer
Mcdonald’s
Litchfield Park, AZ
2025.01 - 2026.07
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers in placing orders and addressing their inquiries promptly.
- Operated kitchen equipment such as fryers, grills, and beverage dispensers efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Stocked supplies and ingredients to support kitchen operations effectively.
- Followed safety procedures to maintain a safe working environment for all staff.
- Handled cash transactions accurately and provided change to customers swiftly.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained an organized work area to ensure efficient operations.
- Assisted management team with inventory counts of food products and beverage supplies.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Trained new crew members on service procedures and food safety standards.
- Assisted management in maintaining efficient workflow during peak hours.
- Demonstrated proper use of kitchen equipment and safety protocols to staff.
- Supported the creation of a positive work environment through teamwork initiatives.
- Provided feedback to team members on performance and service quality.
- Monitored inventory levels and reported shortages to management promptly.
- Ensured cleanliness and organization of workstations according to health regulations.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Assisted management in developing strategies to improve customer service standards.
- Documented performance, safety, and customer service needs to improve operations.
- Planned and delegated group and individual work assignments to trainees.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Assisted in hiring crew members to expedite on-boarding process.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Evaluated the effectiveness of training programs, making adjustments as necessary.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Coordinated with management to identify training needs and opportunities.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Implemented updates in training programs to align with company standards.
- Guided employees through change management processes during upgrades or rollouts.
- Assessed trainee competencies, certifying those ready for customer interaction.
Crew Member
Cereal Killerz Kitchen
Goodyear, AZ
2024.02 - 2024.07
- Prepared and assembled a variety of cereal dishes for customer orders.
- Maintained cleanliness and organization of the kitchen workspace and dining area.
- Assisted customers in selecting menu items and provided recommendations.
- Collaborated with team members to ensure timely service during peak hours.
- Managed inventory by restocking supplies and monitoring product freshness.
- Followed safety protocols to maintain a hygienic food preparation environment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
Education
Desert Edge High School
Goodyear, AZSkills
- Customer service
- Point-of-sale transactions
- Cash handling
- Food safety
- Menu memorization
- Stock management
- Quality assurance
- Equipment operation
- Training and development
- Crew leadership
- Performance improvement
- Team collaboration
- Teamwork and collaboration
- Upselling techniques
- Customer engagement
- Cleaning
- Integrity and honesty
Timeline
Crew Member/Crew Trainer
Mcdonald’s
2025.01 - 2026.07
Crew Member
Cereal Killerz Kitchen
2024.02 - 2024.07
Desert Edge High School