DeJuan Greer

• Followed safety guidelines and wore protective gear when using power drills and other power tools.
• Communicated regularly with dispatch staff regarding job status updates.
• Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
• Performs installations and changes of service.
• Work in confined spaces, such as crawl spaces or attics, works while standing 50% to 70% of the time, and performs work near power lines and electricity.

Receive, screen, update, and dispatch installation and repair work orders for the new U-verse product line.

Process work to meet service commitments with specific deadlines.

Assist customers with registration, email creation, DSL physical line signal testing, and modem/filter set-up.

Assist customers with email, browser, and modem troubleshooting.