Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael White

Philadelphia,PA

Summary

Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Installation & Service Technician

Comcast
03.2015 - Current
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Used diagnostic tools to identify hardware failures and replace non- functional components
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Worked in residential and business environments to insure a great customer impact.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.

Dispatcher

BBA Aviation Plc
03.2010 - 03.2015
  • Directed all dispatching, routing and tracking of all fleet vehicles
  • Responded to daily caller requests with information about assistance and timeframes
  • Used java coding system to get loads of incoming and outgoing aircrafts.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Fuel Truck Driver

BBA Aviation Plc
03.2010 - 03.2015
  • Complied with all truck driving rules as well as company policies and procedures regarding safe vehicles operations
  • Conducted efficient cargo transfers to maintain route schedules
  • Maintained telephone and radio contact with supervisor to receive delivery instructions
  • Clearly communicated with dispatchers and giving updated information, including estimated times of arrival and latest road conditions
  • Loaded aircrafts with fuel for outgoing flights.

Retail Supervisor

TJX Companies
11.2008 - 04.2011
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands
  • Created timely and accurate inventory, cash and production reports for senior managers
  • Trained and oriented associates to maximize team performance.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.

Education

Master Of Real Estate Development - Real Estate

Long & Foster Real Estate Development School
Philadelphia, PA
11.2013

Associate of Science - Business Management

Temple University
Philadelphia, PA

Skills

  • Customer Service
  • New Project Development
  • Installing and Repairing Equipment
  • Strategic Planning
  • Networking Abilities
  • Self-Motivated
  • Interpersonal Communication
  • PPE Compliance
  • Leadership
  • Analytical Thinking

Accomplishments

  • Drop remediation team. City drop project, which led to a new franchise agreement between the City Of Philadelphia and Comcast.
  • Tech360 team. helping in the development of the tech360 app for technicians nationwide.
  • Project Genesis. helping in the clean up of noise to achieve faster speeds for our clients.
  • We Heard you Team. grouping with different peers to discuss different ways to built team development and better workplace environment.
  • TPNS Champion (5x).

Timeline

Installation & Service Technician

Comcast
03.2015 - Current

Dispatcher

BBA Aviation Plc
03.2010 - 03.2015

Fuel Truck Driver

BBA Aviation Plc
03.2010 - 03.2015

Retail Supervisor

TJX Companies
11.2008 - 04.2011

Master Of Real Estate Development - Real Estate

Long & Foster Real Estate Development School

Associate of Science - Business Management

Temple University

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Michael White