Field Service Technician/Installation Business Technician
TROY HILLERY
Altice USA, Former Cablevision Systems of Norwalk, Ct
Trenton,NJ
17
years of professional experience
1
Certification
Dynamic Field Service Technician with Altice USA, recognized for exceptional customer service and problem-solving skills. Expert in troubleshooting and repairing complex systems, reducing repeat service calls through meticulous quality checks. Proven ability to mentor junior technicians, fostering a culture of continuous improvement and enhancing team performance.
Work History
Field Service Technician/Installation Business Technician
17 Years 3 Months- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Discussed and recommended service options with customers and explained costs involved.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Mentored new technicians, providing guidance and support as they learned the skills necessary for success in their role.
Education
High School Diploma
Skills
Positive attitude
Problem-solving
Field repairs
Customer service
Technical troubleshooting
Coax certified
Fiber splicing certified
Install and configure cable systems
including internet
telephone
and television services.
Perform tests to ensure cable connections are working correctly and that clients receive the expected service quality.
Set up and install devices such as modems
routers
set-top boxes
and other related equipment.
Diagnose and troubleshoot issues related to connectivity
signal strength
and hardware malfunctions.
Perform regular maintenance and upgrades to ensure efficient network performance.
Inspect
replace
and repair defective equipment or cables.
Accomplishments
- Achieved Bucket Truck Certification by completing 2-hour course with accuracy and efficiency.
- Collaborated with team of 20 in the development of Brand name Hotel Chains which included wiring for TV and Internet and Security Systems
Certification
- Certified Bucket Truck operator, Altice USA
Timeline
Field Service Technician/Installation Business Technician
Altice USA, Former Cablevision Systems of Norwalk, Ct
11.2007 - 02.2025Read More
Trenton Central Highschool
High School Diploma
Read More