TROY HILLERY
Trenton,NJ
Summary
Dynamic Field Service Technician with Altice USA, recognized for exceptional customer service and problem-solving skills. Expert in troubleshooting and repairing complex systems, reducing repeat service calls through meticulous quality checks. Proven ability to mentor junior technicians, fostering a culture of continuous improvement and enhancing team performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Technician/Installation Business Technician
Altice USA, Former Cablevision Systems of Norwalk, Ct
11.2007 - 02.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Discussed and recommended service options with customers and explained costs involved.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Mentored new technicians, providing guidance and support as they learned the skills necessary for success in their role.
Education
High School Diploma -
Trenton Central Highschool
Trenton, NJ06-1991
Skills
- Positive attitude
- Problem-solving
- Field repairs
- Customer service
- Technical troubleshooting
- Coax certified
- Fiber splicing certified
- Install and configure cable systems, including internet, telephone, and television services
- Perform tests to ensure cable connections are working correctly and that clients receive the expected service quality
- Set up and install devices such as modems, routers, set-top boxes, and other related equipment
- Diagnose and troubleshoot issues related to connectivity, signal strength, and hardware malfunctions
- Perform regular maintenance and upgrades to ensure efficient network performance
- Inspect, replace, and repair defective equipment or cables
Accomplishments
- Achieved Bucket Truck Certification by completing 2-hour course with accuracy and efficiency.
- Collaborated with team of 20 in the development of Brand name Hotel Chains which included wiring for TV and Internet and Security Systems
Certification
- Certified Bucket Truck operator, Altice USA
Timeline
Field Service Technician/Installation Business Technician
Altice USA, Former Cablevision Systems of Norwalk, Ct
11.2007 - 02.2025
High School Diploma -
Trenton Central Highschool
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