Deka Aimad
Fargo,ND
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly skilled Senior Customer Service Representative with background in fast-paced, customer-focused environments. Extensive experience resolving complex customer inquiries, improving customer satisfaction levels, and driving overall operational improvements. Strengths include strong communication skills, conflict resolution abilities, and leadership qualities that foster team synergy. Proven capacity to influence positive changes within previous roles through innovative problem-solving techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
LiveOps Cloud
Fargo
05.2023 - Current
- Updated databases with new and modified customer data.
- Analyzed customer data to identify opportunities for upselling services.
- Provided technical support to customers via phone, email and chat.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Call Center Agent, Inbound Sales
Alorica
Fargo
04.2017 - 06.2021
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Documented sales call data in company software.
- Updated customer information in the database accurately.
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
Customer Service Representative
Wells Fargo Bank, N.A.
Fargo, ND
01.2014 - 03.2018
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Supported sales team members to drive growth and development.
- Answered customer inquiries via phone, email, and chat.
Education
Associate of Applied Science - Administrative Assistant
Minnesota State Technical And Community College
Moorhead, MN12-2021
High School Diploma -
Crawford High School
San Diego, CA06-2002
Skills
- Representative training
- Escalation management
- Membership renewals
- Account management
- Credit card processing
- Service recommendations
- Call center experience
- Staff training
Certification
- Certified Nursing Assistant (CNA)
- Administrative Assistant for Finance Certificate
Timeline
Senior Customer Service Representative
LiveOps Cloud
05.2023 - Current
Call Center Agent, Inbound Sales
Alorica
04.2017 - 06.2021
Customer Service Representative
Wells Fargo Bank, N.A.
01.2014 - 03.2018
Associate of Applied Science - Administrative Assistant
Minnesota State Technical And Community College
High School Diploma -
Crawford High School
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