Dekarr Henderson
Goldsboro,NC
Summary
Dynamic logistics professional with a Class A commercial driver's license and a strong work ethic, adept at optimizing operations. Proven track record in enhancing customer relationships and implementing process improvements, ensuring timely deliveries while maintaining safety compliance. Skilled in staff training and development, fostering a culture of excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Independent Contractor
Prime Inc
09.2022 - Current
- Managed logistics and transportation operations to ensure timely deliveries.
- Coordinated shipping schedules and optimized route planning for efficiency.
- Developed process improvements that enhanced workflow efficiency and reduced delays.
- Maintained overall safe work environment and enforcement of safety procedures.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Operated commercial vehicles to transport goods safely and efficiently across designated routes.
- Adhered to all traffic laws and safety protocols, minimizing risk during transportation operations.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Rural Carrier Associate
USPS
02.2018 - 08.2022
- Sorted and delivered mail efficiently to designated routes, ensuring timely service.
- Maintained accurate records of deliveries and customer interactions for accountability.
- Implemented route optimization techniques to enhance delivery efficiency and reduce delays.
- Contributed to creating a positive team atmosphere by actively participating in staff meetings, sharing ideas for improvement, and supporting coworkers when needed.
- Ensured compliance with safety regulations while operating postal vehicles in diverse environments.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.
Teller Coordinator
SunTrust
06.2012 - 12.2017
- Developed strong relationships with clients to understand financial needs and provide tailored solutions
- Conducted thorough assessments of client accounts, ensuring compliance with banking regulations
- Facilitated cross-selling of bank products, enhancing overall customer experience and satisfaction
- Trained and mentored new tellers on procedures, compliance, and customer engagement techniques.
- Oversaw cash handling processes, ensuring adherence to financial policies and security measures.
- Led team meetings focused on performance goals, fostering a culture of accountability and excellence.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Handled large volumes of currency securely while adhering to established security protocols, reducing risk of loss or theft.
- Assisted in developing and implementing new policies to optimize teller performance, resulting in improved customer service and operational efficiency.
- Coordinated daily operations of teller team to enhance customer service and operational efficiency.
- Managed scheduling and resource allocation to optimize branch performance during peak hours.
Education
No Degree - Clinical Psychology
Pennsylvania State University
University Park, PASkills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Staff training and development
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Dependable and reliable
- Class A commercial Driver's license
- Defensive driving techniques
- Time management
Timeline
Independent Contractor
Prime Inc
09.2022 - Current
Rural Carrier Associate
USPS
02.2018 - 08.2022
Teller Coordinator
SunTrust
06.2012 - 12.2017
No Degree - Clinical Psychology
Pennsylvania State University