DeKeilla Jenkins
Minden,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Drive Thru Tell/ Universal Banker
Gibsland Bank & Trust
Sibley, LA
05.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Assistant Manager
Mariner
Shreveport
05.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Developed strong relationships with customers through high levels of customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
Branch Manager
First Heritage Credit
Shreveport, LA
08.2022 - 05.2023
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Assistant Manager
Security Finance
Homer, LA
04.2021 - 08.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Submitted loan applications to underwriter for verification and recommendations.
Account Specialist
World Finance
Minden, LA
03.2018 - 03.2021
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Developed strong relationships with customers through high levels of customer service.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Education
High School Diploma -
Minden High School
01.2005
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Software Expert- Microsoft word, excel,office
- Proficient in 10-key
- Leadership
- Banking Software Familiarity
- Compliance, banking laws, and regulations
- Accounting systems and software
- Sales skills
Certification
Commissioner of Louisiana
Producer credit
License# 851942
Issue 10/29/2019 - 09/30/2024
Timeline
Drive Thru Tell/ Universal Banker
Gibsland Bank & Trust
05.2024 - Current
Assistant Manager
Mariner
05.2023 - Current
Branch Manager
First Heritage Credit
08.2022 - 05.2023
Assistant Manager
Security Finance
04.2021 - 08.2022
Account Specialist
World Finance
03.2018 - 03.2021
High School Diploma -
Minden High School