Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DeKiyah Ford

Loganville,GA

Summary

Proven track record in enhancing customer satisfaction and team performance, notably at Sunglass Hut at Macy's. Skilled in conflict resolution and data entry, adept at fostering client relationships and driving sales support. Excelled in staff training and performance improvement, demonstrating a goal-oriented mindset and analytical thinking to achieve and surpass company objectives. I am an over-achiever. I go hard and work hard at any and everything that I do. I am proud to do my work, and help people and staff as much as I can.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sunglass Hut Rep.

Sunglass Hut at Macy's
09.2024 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Manager

Burger King
02.2021 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Cashier

Kroger
12.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Grayson High School
50 Hope Hollow Rd, Loganville Ga, 30052
05.2023

Skills

    Customer Support

    Goal-oriented mindset

    Customer Relations

    Data entry proficiency

    Client Relationship Building

    Staff Training

    Sales Support

    Performance Improvement

    Sales Reporting

    Conflict Resolution

    Team building

    Analytical Thinking

    Task Prioritization

    Active Listening

Certification

  • CPR/AED Certification
  • [Georgia] Driver's License
  • ServSafe Food Handler's Certification
  • Certified Nursing Assistant (CNA)

Timeline

Sunglass Hut Rep.

Sunglass Hut at Macy's
09.2024 - Current

Cashier

Kroger
12.2022 - 06.2023

Manager

Burger King
02.2021 - 08.2024

High School Diploma -

Grayson High School
DeKiyah Ford