Dekota Helland
La Mesa,CA
Summary
Detail-oriented associate with proven ability to enhance customer experiences and drive success in fast-paced environments. Combines strategic thinking, hands-on experience, and team collaboration to deliver impactful solutions.
Overview
9
9
years of professional experience
Work History
Hybrid Associate
Sessions By The Bay
National City, CA
04.2025 - 03.2026
- Enhanced customer loyalty programs by analyzing customer feedback for continuous improvement.
- Operated POS systems to input customer orders and finalize transactions.
- Educated and led customer experiences on equipment usage and maintenance.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
Barback/Host
Barrel & Board
Hillcrest, CA
03.2024 - 12.2024
- Supported bartenders by replenishing supplies and maintaining cleanliness of bar area.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Managed reservations and seating arrangements for seamless experiences.
- Maintained organization of glassware and bar equipment for efficient service.
Server/Bartender
Papalo
La Mesa, CA
12.2023 - 03.2024
- Delivered exceptional customer service to enhance guest experiences and foster repeat business.
- Prepared and served a variety of beverages, ensuring quality and presentation met establishment standards.
- Collaborated with kitchen staff to coordinate timely food and drink service during peak hours.
- Managed cash register transactions accurately, maintaining balanced cash drawers throughout shifts.
Customer Care Associate
HD Supply
Santee, CA
05.2023 - 01.2024
- Resolved complex customer issues, ensuring high satisfaction rates and repeat business through effective communication, problem-solving techniques and follow-up strategies.
- Processed orders and managed returns using inventory management systems to ensure accuracy.
- Utilized internal company software proficiently for efficient order tracking and data management.
- Handled inquiries and educated clients about 20,000+ products daily.
Shift Leader
Cheba Hut Toasted Subs
San Diego, CA
10.2021 - 04.2022
- Implemented process improvements that enhanced overall service speed and accuracy.
- Trained staff in hygiene protocols, leading to a higher health standard.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored inventory levels and performed stock management to reduce waste and optimize supplies.
- Ensured compliance with health and safety regulations in daily operations, fostering a safe work environment.
Assistant Manager
Déjà Vu Love Boutique
El Cajon, CA
09.2017 - 01.2022
- Trained and mentored staff of 20+ people to enhance team performance and improve service delivery.
- Managed inventory planning of up to $20,000.
- Supported management in team organization and HR decisions to improve staff coordination.
- Couriered revenue of $1,000-$3,000 in daily cash deposits to the bank to ensure financial security.
- Manually input and priced merchandise into POS system.
Education
High School Diploma -
Granite Hills High School
El CajonSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Cash handling
- Courteous and professional
- New hire training
- Issue resolution
- Product knowledge
- Data entry
- Inventory management
- Management support
- Product merchandising
- POS system operation
- Point of sale operation
- Multitasking and organization
- Verbal and written communication
- Team collaboration
Timeline
Hybrid Associate
Sessions By The Bay
04.2025 - 03.2026
Barback/Host
Barrel & Board
03.2024 - 12.2024
Server/Bartender
Papalo
12.2023 - 03.2024
Customer Care Associate
HD Supply
05.2023 - 01.2024
Shift Leader
Cheba Hut Toasted Subs
10.2021 - 04.2022
Assistant Manager
Déjà Vu Love Boutique
09.2017 - 01.2022
High School Diploma -
Granite Hills High School