Riley Harrison
Surprise,AZ
Summary
Results-driven professional with extensive experience in logistics and customer support. Known for resolving complex inquiries and enhancing operational efficiency, ready to contribute to organizational success through strong teamwork and a commitment to customer satisfaction.
Overview
1
1
Language
13
13
years of professional experience
Work History
Hybrid Office/Warehouse Associate
The Home Depot Inc
Tucson, Arizona
03.2022 - Current
- Researched and resolved customer order issues ensuring product left the warehouse efficiently and correctly.
- Partnered with delivery agency to resolve customer complaints and order issues, ensuring timely fulfillment of customer needs.
- Provided exceptional customer support through phone and email communication.
- Resolved escalated issues swiftly, ensuring customer satisfaction and retention.
- Built strong working relationships with internal staff to enhance collaboration and improve overall customer service.
- Collaborated with team members to complete tasks efficiently and accurately.
- Performed cycle counts to ensure accuracy of inventory levels.
- Educated customers on company policies and procedures clearly.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Store Solutions Representative Lead
Harbor Wholesale Foods
Lacey, Washington
03.2013 - 06.2021
- Managed customer inquiries, ensuring timely assistance and support to enhance customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving skills.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Handled difficult calls with strong telephone etiquette, fostering positive customer experiences.
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.
- Trained new staff on company policies and customer service best practices.
- Consistently met daily performance goals set by management team members.
- Established relationships with existing customers to promote new product or service opportunities.
Education
Tacoma Community College
Tacoma, WASkills
- Customer service
- Customer assistance
- Issue resolution
- Dispute resolution
- Problem solving
- Team collaboration
- Relationship building
- Logistics
- Safety compliance
- Attention to detail
- Time management
- Microsoft outlook
- Analytical and critical thinking
- Leadership and team building
Languages
English
Native/ Bilingual
Accomplishments
- Two-time Platinum Homer Award recipient
Timeline
Hybrid Office/Warehouse Associate
The Home Depot Inc
03.2022 - Current
Store Solutions Representative Lead
Harbor Wholesale Foods
03.2013 - 06.2021
Tacoma Community College