Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gina Overby

Gina Overby

Remote Customer Service Representative
Middleburg,FL

Summary

Experienced professional seeking a challenging career opportunity to utilize skills, experience, and knowledge for making a positive impact on company success.

Overview

18
18
years of professional experience

Work History

Hybrid Customer Service/Shipping Office Clerk

Triangle Warehouse/TRC Staffing
08.2019 - 04.2021
  • Work directly with customers to obtain and process product orders
  • Receive, register deliveries, prepare bill of ladings, post weight and shipping charges
  • Schedule shipments ensuring that they arrive to the customer on time
  • Maintain files of goods shipped, deliveries, and bills

Customer Service Representative

Gold Medal Hosiery
01.2003 - 12.2007
  • Address customer questions and concerns regarding product and delivery information
  • Review alternative solutions if an item is out of stock and place orders for the customer
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
  • Place or assist customers with placing orders

Education

Associate of Applied Science - Paralegal Technology

Guilford Technical Community College
05.2010

Skills

Self-Motivated and Independent

Attention to Detail

Shipping procedures knowledge

Freight scheduling

Returns processing

Inspection and Quality Control

Customer Service

Problem-Solving

Problem-solving abilities

Excellent Communication

Active Listening

Order Checking & Tracking

Microsoft Office

Timeline

Hybrid Customer Service/Shipping Office Clerk

Triangle Warehouse/TRC Staffing
08.2019 - 04.2021

Customer Service Representative

Gold Medal Hosiery
01.2003 - 12.2007

Associate of Applied Science - Paralegal Technology

Guilford Technical Community College

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Gina OverbyRemote Customer Service Representative