Dekouhoue Ines Dossou
ABM Janitorial Services
Charlotte,NC
4
Languages
17
years of professional experience
Dynamic and results-driven professional with extensive experience in customer service , excelling in quality assurance and team management. Proven track record in enhancing customer satisfaction through effective training and problem-solving. Skilled in inventory monitoring and clear communication, ensuring operational excellence and compliance with standards operational protocols and procedures.
Work History
Janitorial Lead
3 Months- Supervised daily cleaning operations and ensured adherence to safety protocols.
- Trained and mentored team members on best practices for janitorial services.
- Implemented quality control measures to enhance cleanliness standards across facilities.
- Managed inventory of cleaning supplies and equipment, ensuring availability for staff use.
- Conducted inspections to identify areas for improvement in cleaning processes.
- Collaborated with management to address client feedback and enhance service delivery.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
Home Care Aide
6 Years 3 Months- Provided compassionate personal care, assisting clients with daily activities and enhancing quality of life.
- Administered medications and monitored health conditions, ensuring compliance with care plans.
- Developed individualized care strategies in collaboration with families and healthcare professionals.
- Trained new aides on best practices for client interaction and safety protocols.
Assistant Manager
9 Years 11 Months- Assisted in managing daily salon operations, ensuring smooth workflow and customer satisfaction.
- Supported staff scheduling and resource allocation to optimize service delivery.
- Trained new employees on company policies and best practices for customer engagement.
- Developed promotional strategies to enhance client retention and attract new clientele.
Education
High School Diploma
Skills
Cleaning expertise
Chemical handling
Sanitation standards
Restroom cleaning
Detail-oriented
Task delegation
Work scheduling
Team management
Project planning
Staff training
Clear communication
Inventory monitoring
Employee training and development
Problem-solving
Microsoft office
Timekeeping
Facilities maintenance
Team guidance and motivation
Complaints handling
Quality assessment
Customer relations
Work inspection
Employee work scheduling
Safety Equipment
Quality assurance
Desktop computers
Team coordination
Presentation skills
Cross-department collaboration
Vendor relationship management
Multi-line telephone systems
Corrective action implementation
Standards compliance
Administrative oversight
Report preparation
Languages
French
Native or Bilingual
English
Professional Working
Ewe
Native or Bilingual
Fon
Native or Bilingual
Timeline
Janitorial Lead
ABM Janitorial Services
05.2026 - CurrentRead More
Home Care Aide
AA Better Choice
01.2020 - 04.2026Read More
Assistant Manager
AMAVI HAIR BRAIDING
01.2010 - 12.2019Read More
AHOULOU ALPHONSE HIGH SCHOOL
High School Diploma
Read More