Dekun Kopf
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Team Leader
Harkins Theaters
12.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Senior Guest Advisor
GameStop
12.2020 - 11.2021
- Streamlined check-in and check-out procedures for a more efficient guest experience.
- Increased repeat business through exceptional customer service and attention to detail in all interactions.
- Developed strong relationships with local businesses, resulting in mutually beneficial partnerships and enhanced guest experiences.
- Optimized inventory management, maximizing occupancy rates while minimizing less than ideal situations.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Conducted regular audits of front desk operations, identifying areas for improvement and implementing necessary changes effectively.
Back of House Cook
Panda Express
01.2020 - 08.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Certificate of Completion - EMT - Health Sciences
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2024
High School Diploma -
Mountain View High School
Mesa, AZ05.2021
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Staff Training
- Work Planning and Prioritization
- Quality Improvement
- Client Support
- Flexible Schedule
- Disaster Recovery Planning
Timeline
Team Leader
Harkins Theaters
12.2021 - Current
Senior Guest Advisor
GameStop
12.2020 - 11.2021
Back of House Cook
Panda Express
01.2020 - 08.2020
Certificate of Completion - EMT - Health Sciences
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Mountain View High School