Delainey Fedkenheuer-Kockorsky
Fort Dodge
Summary
Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Hy-Vee Pharmacy
06.2024 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Nursing Assistant
Friendship Haven Nursing Home
07.2023 - 06.2024
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Prepared residents for meals and assisted with feeding
- Provided quality care to elderly patients in a long-term care facility setting
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Helped maintain a positive environment by providing encouragement and support to residents
- Provided emotional support and companionship to residents during times of distress
- Assessed patient needs and reported any changes in condition to appropriate staff members promptly
- Answered call lights to provide emergency treatment and assistance to patients
- Developed trusting relationships and provided emotional support to patients and families
- Ensured cleanliness of resident rooms at all times through regular housekeeping duties
- Responded quickly in emergency situations using appropriate interventions
- Stocked patient rooms and supply areas to meet patient care needs
- Encouraged patient participation in activities designed for their physical and mental health improvement
Waitress
Fuel
04.2021 - 03.2023
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Processed accurate cash and credit card transactions
- Assisted customers with menu selections and answered questions regarding food items and beverages
- Continuously monitored tables for any additional requests or assistance needed by guests
- Processed payments accurately using POS systems and handled cash transactions efficiently
- Managed closing duties such as counting money and cleaning
- Greeted and escorted guests to tables, fostering warm welcome
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
- Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed
- Provided prompt attention to all guests' needs throughout their dining experience
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
- Obtained food and drink orders using standard order pad or memorization
- Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards
- Carried dirty plates and silverware to kitchen, expediting dishwashing process
- Engaged in suggestive selling techniques when taking orders from guests
- Trained new employees on restaurant policies
- Prepared tables for guests by setting out linens and silverware
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
- Obtained food and drink orders using standard order pad or memorization
- Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards
- Delivered accurate checks and processed bill payments in POS system
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Adhered to all established policies and procedures related to serving alcohol responsibly
- Greeted guests in a friendly and professional manner, taking orders accurately
Waitress
Davanna's at OakRidge
04.2018 - 03.2020
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business
- Successfully handled large parties or groups of diners simultaneously in a fast paced environment
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion
- Supported other servers, running food and refilling beverages to meet team goals
- Assisted with menu selections, offering helpful suggestions when needed
- Demonstrated strong organizational skills while managing multiple tasks effectively at once
- Developed effective relationships with co-workers, management team members and customers through positive communication
- Regularly checked back with guests to ensure satisfaction with their meals
- Prepared and presented final bill and collected cash or credit card payments
Education
Bachelor of Mathematics - Mathematics Education
Iowa Central Community College
Fort Dodge, IA05.2027
Skills
- Active Listening
- Conflict Resolution
- Ambulation Assistance
- Certified Nursing Assistant
- Pharmacy Technician
- Pharmacy and customer records management
- HIPAA
- Updating medication histories
- Drug utilization review
- Patient paperwork
- Insurance confirmation
- Stocking medications
- Prescription labeling
- Processing payments
- Billing support
- Insurance processing
- Critical Thinking
- Typing Skills
- Medical Terminology
Certification
- Certified Nursing Assistant
- Pharmacy Technician
References
- Libby Richman, Registered Nurse Coworker, (515) 571-2651, libbyprattrichman7@gmail.com
- Lisa Kluss, Teacher, (515) 851-0063, lisa.k.kluss@gmail.com
Timeline
Certified Pharmacy Technician
Hy-Vee Pharmacy
06.2024 - Current
Certified Nursing Assistant
Friendship Haven Nursing Home
07.2023 - 06.2024
Waitress
Fuel
04.2021 - 03.2023
Waitress
Davanna's at OakRidge
04.2018 - 03.2020
Bachelor of Mathematics - Mathematics Education
Iowa Central Community College
- Certified Nursing Assistant
- Pharmacy Technician
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