Delainie Baker
Allenhurst,GA
Summary
Dynamic insurance and management professional with a proven track record of driving results through strategic planning and effective team collaboration. Expertise in risk assessment, policy development, and client relationship management enhances the ability to navigate complex challenges and deliver tailored solutions. Recognized for adaptability and reliability in fast-paced environments, complemented by strong leadership qualities that prioritize organizational goals and cultivate a cooperative team atmosphere. Committed to fostering innovation and excellence while ensuring client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Commercial Insurance Account Manager
WA Group
03.2025 - Current
- Handled mid-term adjustments and renewals in a timely and efficient manner, resulting in improved client satisfaction.
- Maintained a diverse portfolio of client accounts, ensuring timely renewals and providing expert advice on coverage options.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage options.
- Fostered strong relationships with clients, enhancing retention and satisfaction rates.
- Developed strong working relationships with carriers, fostering a network of resources and support for clients'' insurance needs.
- Provided ongoing support to clients through regular communication and updates on policy changes or industry developments.
Commercial Insurance Account Manager
Patra Corporation
09.2022 - 12.2024
- Managed client accounts, ensuring comprehensive coverage and policy compliance.
- Developed tailored insurance solutions to meet diverse client needs.
- Analyzed risk exposures and recommended appropriate insurance products.
- Coordinated with underwriters to secure optimal policy terms and conditions.
- Prepared thorough proposals that effectively communicated policy features, benefits, and pricing information to potential clients.
- Streamlined policy renewal processes for increased efficiency and reduced client wait times.
Assistant Director of Operations
Rola Languages
03.2021 - 08.2022
- Fostered a collaborative team environment focused on achieving operational excellence and strategic goals.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated program schedules and activities to enhance participant engagement.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Renewal Account Manager
A&B Risk Managers, LLC Arkansas
02.2021 - 09.2021
- Maintain current business while preparing for renewal in a high-risk category of insurance policies.
- Managed client relationships, ensuring satisfaction and retention through regular communication.
- Resolved customer inquiries through effective communication, ensuring satisfaction and loyalty.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Education
Associate of Arts - Business Management
American Military University
Property And Casualty Insurance
Houston, Texas08.2022
Skills
- Client service optimization
- Risk assessment
- Policy analysis
- Strategic coverage recommendations
- Renewal management
- Strong verbal communication
- Effective time management
- Focused approach
Timeline
Commercial Insurance Account Manager
WA Group
03.2025 - Current
Commercial Insurance Account Manager
Patra Corporation
09.2022 - 12.2024
Assistant Director of Operations
Rola Languages
03.2021 - 08.2022
Renewal Account Manager
A&B Risk Managers, LLC Arkansas
02.2021 - 09.2021
Associate of Arts - Business Management
American Military University
Property And Casualty Insurance