Delali Easmon
Stafford,VA
Summary
Dynamic Store Manager with a proven track record at Goodwill, excelling in operations management and customer service. Expert in enhancing customer satisfaction, evidenced by successful project negotiations and a high success rate. Skilled in fostering team collaboration and efficiency, with outstanding communication and problem-solving abilities. Achievements include mentoring new hires to peak performance and streamlining store operations for mutual success.
Overview
3
3
years of professional experience
Work History
Store Manager
Goodwill
12.2021 - Current
- Began as associate, moved to Team Lead, then Assistant Store Manager, and finally Store Manager
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Associate of Science - Information Technology
Northern Virginia Community College
Woodbridge, VA 09.2011 - 9 2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Friendly and Positive
- Outstanding communication skills
- Operations Management
- Sales expertise
- Documentation And Reporting
- Relationship building and management
- Customer Response
Timeline
Store Manager
Goodwill
12.2021 - Current
Associate of Science - Information Technology
Northern Virginia Community College
09.2011 - 9 2012
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